Angel Plascencia Senior Sales Representative

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Concierge / Recepcionista

Rumba Hospitality

Feb 2022 - Mar 2023 (1 year 2 months)

Focused on quality service, providing the best option for your stay depending onyour tastes, providing the best options whether it be transportation, tours, restaurants or general recommendations, calibrating standards fromCopal to Ophelia, a newhotel focused on community living taking care of the registration of newunits andgeneral inventory of the same and existing rooms entering the administration. Focusing on reviews for TripAdvisor at check out, we also assist in charging virtual credit cards at multiple OTAs, ensuring that we calibrate check in and check out standards to avoid administrative incidents, such as matchingsignatures on the contract, etc. Buisness Devolpment Representitive (BDR)

Loyalty Customer services

ATT

Sep 2018 - May 2020 (1 year 9 months)

Loyalty Department. The main focus was always to ensure the best customer service experience by respecting all the rules andprocesses we have. Loyalty is the last line of defense before they canceled their services. To ensure that the customer was satisfied by meeting all their needs and providing themwith all kinds of options. to avoid cancellation, we would also accept explainedpayments, international charges, any overages, as well as prorated charges for any changes to their plan.

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Sales Devolpmente Representitive

Dreambuilt Luxury Real Estate

Strategy and execution of plans to identify and capitalize on qualified new business opportunities for our real estate advisors. Continuedsuccess in real estate sales. Achieve a 57.1%increase in sales productivity in the first three months of the current year compared toprior year results. Implemented targeted customer profilingstrategies to effectively align prospects with our unique offerings. Providing consistent daily feedback to marketing andsales teams based on lead quality and handling. Assigning external brokers to specific advisors dealing withpotential clients, property management, resales, and lots. Handling a different account as INDIGO, a sub-company of Dreambuilt, specifically for real estate marketing, thus getting qualified

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Concierge / Receptionist

El Paraíso Hotel Tulum

Working as a teamto bring the best experience we focus on sharing responsibilities of the teamto bring more efficiency duringshifts, responsible for making the check in and outs of the day, pre-contacting guests to create an itinerary, at the same time focused on the comments after their stay always with emphasis on quality, working together with the relevant departments to ensure a memorable experience, both the hotel and Hacienda Paraiso and at the same time taking all the corresponding charges andpayments of the day. Delivering on time and on formthe month end reports fromhotel sales report, ayb, massages, and extras. Keeping track of consumables, wine, commissions, walkins and upgrades reports.

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Senior Business Development Representative

Infotech

the generation of qualified leads and appointment setting through data mining. I targetedprospects across diverse industries and hierarchies, typically at the C-level, to discuss multi-channel scopes, uncover needs, qualify newopportunities, and handle complex objections. This involved not only locating but also reaching out toprospects via email, phone, and social media platforms such as LinkedIn and WhatsApp, utilizing various tools like LinkedIn Sales Navigator, SalesLoft, HubSpot, and others. I worked closely with my sales executives to ensure timely follow-ups, ensuring that appointments were scheduledpromptly and efficiently. Additionally, I was responsible for ensuring that appointments were attended and, if not, determining the reas

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Senior Business Development Representative

generation of qualified leads and appointment setting through data mining. I targetedprospects across diverse industries and hierarchies, typically at the C-level, to discuss multi-channel scopes, uncover needs, qualify newopportunities, and handle complex objections. This involved not only locating but also reaching out toprospects via email, phone, and social media platforms such as LinkedIn and WhatsApp, utilizing various tools like LinkedIn Sales Navigator, SalesLoft, HubSpot, and others. I worked closely with my sales executives to ensure timely follow-ups, ensuring that appointments were scheduledpromptly and efficiently. Additionally, I was responsible for ensuring that appointments were attended and, if not, determining the reasons

Angel Plascencia

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