Angelo Henry

Jobs 0% verified

Customer Service Representative

HighLevel

Apr 2025 - Jan 2026 (10 months)

• Assisted customers with account, billing, and technical concerns, ensuring timely resolution • Handled inbound and outbound interactions while maintaining high customer satisfaction • Documented cases accurately and followed compliance and company policies • Leveraged advanced customer support skills, including the ability to communicate persuasively, which was refined through previous experience with sales in luxury kitchen appliances, to enhance the quality of service provided to high-value accounts. • Applied proactive outreach and professional communication strategies developed through cold calling experience to improve the effectiveness of outbound calls and resolve complex client inquiries more efficiently.
Team Leader

TaskUs

Jan 2022 - Jan 2025 (3 years 1 month)

• Managed a team of agents ensuring daily KPIs and service levels were achieved • Conducted coaching sessions to improve agent performance and quality scores • Handled escalations and ensured efficient resolution of customer issues
T

Collections Team Leader

Teletech Philippines (Spark NZ)

Jan 2016 - May 2022 (6 years 5 months)

• Led collections team performance and ensured achievement of recovery targets • Analyzed reports and provided insights to improve collections strategies • Coached agents on negotiation and payment arrangements
Csr Ii

Teletech Philippines

Sep 2015 - Dec 2015 (4 months)

• Handled billing inquiries and payment arrangements • Explained complex billing concerns and assisted customers • Served as SME for collections
A

Customer Service Representative

Alorica Philippines

Mar 2015 - Sep 2015 (7 months)

• Assisted customers with billing and account issues • Routed concerns to appropriate departments • Helped customers with account access and password resets

Education 0% verified

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