Angelo Castelan

Operations Manager

USA Vein Clinics

Mar 2024 - Current (1 year 7 months)

• Leading and mentoring a team of 9 mid-level managers, 12 supervisors & 222 staff clerks across multiple departments, driving strategic initiatives that align with organizational goals • Spearheaded the design and implementation of comprehensive training programs, resulting in a 25% increase in operational efficiency. • Introduced Lean principles that improved process efficiency by 30%, contributing to significant cost savings in human resources. • Implemented an Andon system that enhanced daily collections' efficiency by 46.7% • Manage new hire budget, optimizing resource allocation to achieve a 15% reduction in operational costs. • Implementing initiatives that improved employee retention by 20%.

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Production Manager (HeadHunting/Sales)

Shark Sportswear

Mar 2023 - Mar 2024 (1 year 1 month)

• Managed a team of 4 engineers and 125 operators across three shifts, ensuring smooth operations and effective coordination. • implemented advanced production scheduling systems, reducing lead times by 20% and increasing customer satisfaction through timely deliveries. • Directed cross-functional teams to eliminate production bottlenecks, resulting in a 15% increase in production output and a 10% reduction in overtime costs. • Managed a production budget, ensuring cost-effective operations and adherence to financial targets. • Led quality improvement initiatives that reduced defects by 12%, reducing associated costs. • Played a key role in aligning production strategies with the company's long-term objectives.

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Business Process Manager (headhunting)

Connempathy I

Jan 2019 - Mar 2023 (4 years 3 months)

• Managed operations for a call center, overseeing a senior supervisor and 4 supervisors to ensure efficient process execution and team performance. • Directed strategic initiatives that led to a 58% improvement in operational efficiency by leveraging Lean Sigma principles and automation tools. • Applied data-driven cost reduction measures, optimizing processes and achieving significant cycle time reductions. • Led DMAIC projects to address business challenges, resulting in measurable improvements in process control and customer satisfaction.

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Project Manager (SaaS Sales)

Cuantafy I

Jun 2015 - Dec 2018 (3 years 7 months)

• Managed cross-functional teams across engineering, product, and support, overseeing 3 supervisors and 30 staff clerks to ensure successful project delivery. • Owner of project lifecycle using Agile methodologies, ensuring on-time and within-budget project delivery. • Applied Six Sigma principles to analyze KPIs, identify inefficiencies, and implement corrective actions, leading to significant improvements in project outcomes. • Conducted risk management and capacity planning to optimize resource allocation and maintain project feasibility, contributing to the company's growth.

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Quality Process Improvement Coordinator

Serialle Entrepreneurs

Feb 2012 - May 2015 (3 years 4 months)

• Established the Quality Department, designing all internal processes from the ground up. • Implemented APQP methodologies, reducing non-conformities and improving operation quality. • Conducted root cause analyzes, providing detailed reports for strategic decisions. • Introduced ISO 9001 standards, ensuring compliance and continuous improvement. • Enhanced operational efficiency by incorporating new administrative methods. • Integrated advanced technologies to boost quality and efficiency. • Developed and executed a long-term quality improvement strategy.

Angelo Castelan

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