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Ángel Mario Baeza Petit

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Chiapas, Mexico

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work
Job
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Education

Résumé

Jobs verified_user 0% verified
  • Hoyoverse
    Customer Service Representative
    Hoyoverse
    Jun 2022 - Jan 2025 (2 years 8 months)
    Provided exceptional customer support to players by addressing inquiries, troubleshooting issues, and resolving concerns related to in-game content, technical problems, and account management. Communicated effectively with players via email, chat, and other support channels to ensure a positive gaming experience. Collaborated with team members and leaders to escalate complex issues and ensure timely resolutions. Maintained detailed records of player interactions, feedback, and resolutions in the company's ticketing system. Assisted teammates by sharing knowledge, offering guidance, and fostering a collaborative work environment. Stayed updated on game updates, policies, and procedures to provide accurate and up-to-date information to player
  • L
    Guest Service Representative
    La Venta Inn Hotel
    Jul 2021 - Mar 2022 (9 months)
    I helped customers to book rooms, gave information about touristic places, as well as helping them with any questions, doubts and/or support for their needs, since most did not speak Spanish and had problems with some of the staff. I helped with other projects when the hotel needed to due to a lack of English speaking personnel, fulfilling all of my extra duties. Handled cash, charge and account payments to settle guest bills. Handled special requests for parking access, deliveries and event passes. Offered guests information about amenities and local attractions to improve experiences.
  • T
    English Teacher
    Tutoring center Mr. Nerd
    Sep 2019 - Mar 2020 (7 months)
    Besides helping students with their homework and teach, I helped students and professionals with some translation works, either in medical, legal or Technical terms. Advised graduate and undergraduate students on degree path, class selection and potential career paths. Established and maintained standards for classroom behavior that fostered student self-discipline and positive relationships. Evaluated student progress to achieve performance objectives and Common Core standards.
Education verified_user 0% verified
  • Universidad Juárez Autónoma de Tabasco
    Bachelor's Degree
    Universidad Juárez Autónoma de Tabasco
    Aug 2014 - Sep 2019 (5 years 2 months)