Angel Marie Bastasa

Key Strengths
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Customer-first mindset with a warm, empathetic communication style
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Proven track record in achieving KPIs in high-volume support settings
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Strong multitasking ability with a focus on accuracy and consistency
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Quick to adapt to new industries, tools, and processes
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Highly reliable and punctual—no missed shifts or schedule adherence issues
Experiences / Job Descriptions
I am proficient in using various customer service software and tools, including CRM systems, CSC tools, Shopify, Amazon,
Lingxhing, Shipsage, and Email platforms (Zendesk and Gorgias). I am also experienced in handling high ticket volumes and
managing multiple tasks simultaneously while maintaining accuracy and attention to detail. My ability to adapt quickly to new
tools, workflows, and processes has allowed me to excel in fast-paced customer service environments.