A

Angel Josue Leiva Hernandez

About

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Customer Support Representative
Costa Rica

Contact Angel regarding: 
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Full-time jobs

Timeline


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school
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Résumé


Jobs verified_user 0% verified
  • Dalstrong
    Customer Support Representative
    Dalstrong
    Nov 2021 - Feb 2024 (2 years 4 months)
    -Resolve customer inquiries, complaints, and issues promptly and professionally, ensuring customer satisfaction. -Maintained detailed records of customer interactions and followed up as necessary to ensure issue resolution. -Collaborated with cross-functional teams to identify and address recurring customer concerns or product issues.
  • EDENOR
    Customer Support Representative
    EDENOR
    Jun 2020 - Sep 2021 (1 year 4 months)
    -I provided customer support for the Eden Workplace app and website. -Managed and resolved customer inquiries and issues through various channels, including email, live chat, and calls. -Conducted troubleshooting and provided technical assistance for app and website-related problems.
  • 2
    Customer Support Representative
    2Keys
    Jan 2019 - Mar 2020 (1 year 3 months)
    -Identified and reported game glitches to developers for prompt resolution -Delivered exceptional customer support via chat and email -Efficiently managed a high volume of cases daily, achieving top customer satisfaction ratings
Education verified_user 0% verified
  • Ceutec
    Technical Degree in Web Application Development
    Ceutec
    Jan 2024 - Current (2 years 10 months)
  • USAP
    Bachelor Degree in Business Administration
    USAP
    Jan 2017 - Nov 2022 (5 years 11 months)