A

Angel Jesús Vargas Manrique

About

Detail

Lima Province, Peru
Contact Angel regarding: 
work
Full-time jobs
Starting at USD1.2K/month
groups
Networking

Timeline

work
Job
school
Education

Résumé

Jobs verified_user 0% verified
  • PayJoy
    CX Analyst
    PayJoy
    Sep 2022 - Current (3 years 8 months)
    In coordination with areas such as Mops, Collections, Customer Support and Clerk Support, different mail automations were created in the bases that each one handled, we also had different migrations where I participated in visual material such as videos for customers and stores as well as internal Dashboards to show the progress of these migrations.
  • Favo
    Customer Experience Agent
    Favo
    Jan 2022 - Aug 2022 (8 months)
    By coordinating with some managers in the operations center, I was able to automate processes, which also influenced the final response that CX gave to the customer.
  • Atento
    Customer Experience Representative
    Atento
    Feb 2019 - Aug 2021 (2 years 7 months)
    I was able to participate in the improvement of Beat's processes for users in Latam countries, then I had to lead a team of 50 people coordinating with the Training and Quality area to improve the performance of the team.
Education verified_user 0% verified
  • U
    Information Management with Database
    UTEC (University of Engineering & Technology)
    Jan 2024 - Current (2 years 4 months)
    Program where they teach how to master the execution of advanced SQL queries that include set operations, grouping clauses and ordering techniques.
  • U
    Specialized Program in Data Science for Business
    UPC (Peruvian University of Sciences)
    Nov 2023 - Mar 2024 (5 months)
    Predictive modeling, big data analytics and data-driven machine learning algorithms.
  • Platzi
    Python: basic & advanced / JavaScript: Intermediate Platzi
    Platzi
    Jan 2020 - Jan 2022 (2 years 1 month)
  • U
    Excel: advanced & financial
    UNI (National Engineering University
    Jan 2019 - Apr 2019 (4 months)