Customer Service Representative
Foundever Nicaragua
Jul 2024 - Feb 2026 (1 year 8 months)
• Delivered exceptional customer service by addressing inquiries and resolving issues in a timely manner.
• Managed customer interactions efficiently through various channels including phone, email, and live chat.
• Collaborated with team members to implement new customer service protocols that improved customer satisfaction scores by 15%.
• Trained new staff on customer service best practices and software applications to enhance team performance.
• Achieved a first contact resolution rate of 85%, minimizing the need for follow-up communications.
