Branch Office (Customer Care Specialist)
Kuehne-Nagel Inc.
Jun 2019 - Aug 2024 (5 years 3 months)
• Provide reports for our third-party customers. • Provide shipment update to the customer and destination team. • Ensure to communicate with our warehouse and customer to ensure cargo is ready. • Booked a shipment to carriers. • Arrange schedule for every shipment. • Create a load plan. • Identify if shipment will ship as LCL, FCL, SACO, or BCM. • Create and issue billing invoices to customers and destination. • Checking and verifying documents (HBL and MBL). • Prepare / send ISF form for shipment bound to US and North America. • Send tickets to Zendesk for system concern. • Check data and account performance in Tableu. • Sent email to customers, vendors, and counter parts via outlook. • Input data / register shipments detail