Angelica Mathew Corrales Publicidad

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Electronic Document Specialis

Datasite

Nov 2023 - Jun 2025 (1 year 8 months)

Processed and adapted over 1,000 legal, financial, and corporate documents for digitization in high
security virtual environments, ensuring high accuracy in data capture and classification.
Collaborated with regional teams (North America) to consistently meet daily deadlines, optimizing workflow
and achieving a 20% reduction in processing time.
Audiovisual Content Moderator

Amazon

Aug 2022 - Nov 2023 (1 year 4 months)

Classified and categorized audiovisual content in accordance with region-specific platform policies. Analyzed scenes, language, sensitive topics, and visual elements to assign appropriate ratings, labels, and warnings.
Technical Support & SME Specialist

Concentrix

Jun 2020 - May 2022 (2 years)

Provided bilingual technical support to users, efficiently diagnosing and resolving software, hardware, and platform issues. Collaborated with team leaders in training and evaluating new agents, offering constructive feedback to ensure adherence to operational standards. Additionally, as a Subject Matter Expert (SME), I coordinated with the team to ensure compliance with operational processes, which involved administrative tasks related to tracking and quality control in daily management. Participated in monthly audits with the team to verify adherence to security, quality, and internal procedures, analyzing cases, identifying deviations, and proposing corrective actions to support continuous improvement. Although not my primary function, I

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Angelica Mathew Corrales

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Angelica Mathew Corrales

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Behavioral traits