Angélica María Reales Fernandez Operations manager

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International Recruiter

Talent World Group

Dec 2024 - Current (1 year 5 months)

Manage the full-cycle recruitment process, ensuring efficient sourcing, screening, and onboarding for global positions. Conduct market mapping and candidate engagement strategies through social networks and job boards. Evaluate technical and cultural fit to ensure alignment with company goals and team needs. Maintain organized pipelines and reports supporting informed hiring decisions. Oversee smooth onboarding and compliance processes for new hires. Key Impact: Improved talent acquisition efficiency and retention through streamlined recruitment strategies and enhanced candidate experience.

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Supervisor

Talent World Group

Nov 2023 - Dec 2024 (1 year 2 months)

Directed daily customer service operations, ensuring SLA compliance and optimal performance. Mentored and coached staff through structured feedback and continuous improvement sessions. Managed escalations effectively, improving client satisfaction and resolution speed. Designed onboarding and training programs aligned with service quality objectives. Analyzed KPIs to identify process inefficiencies and drive corrective actions. Key Impact: Strengthened customer experience by reducing response time by 25% and increasing satisfaction by 15% through leadership and process optimization.

Team Leader

simplex group

Apr 2023 - Nov 2023 (8 months)

Led recruitment, onboarding, and training processes, ensuring readiness and alignment of new hires. Conducted performance and operational reviews to enhance cross-department collaboration. Managed customer service delivery, addressing escalations and ensuring top-quality client support. Coordinated with management to identify growth opportunities and streamline workflows. Built and motivated a 10+ member team, consistently surpassing targets through strategic coaching. Key Impact: Developed a high-performing team culture, exceeding monthly targets and improving retention rates through effective leadership.

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Carrier Account Manager

Smarthop Colombia S.A.S.

Aug 2021 - Sep 2022 (1 year 2 months)

Managed a 25-truck fleet, ensuring on-time delivery and high operational efficiency. Negotiated and closed contracts, maximizing profitability for clients. Acted as the main point of contact for client relationships, resolving complex issues proactively. Analyzed transportation trends to identify network optimization opportunities. Oversaw carrier performance metrics to meet delivery and quality standards. Recognition: Awarded Carrier Account Manager of the Month five consecutive times for exceeding revenue expectations.

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Dispatcher

Blue Line Transport

Nov 2020 - Aug 2021 (10 months)

Developed dispatch strategies to consistently meet weekly revenue goals. Coordinated documentation and communication with internal teams to ensure load accuracy. Built and maintained strong customer relationships, improving satisfaction and loyalty. Collaborated with the safety team to guarantee compliance with DOT regulations. Key Impact: Expanded customer base and improved retention by fostering strong relationships and operational reliability.

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Logistics Coordinator

Lean Staffing Solutions (Gables Transport Inc.)

Sep 2018 - Nov 2020 (2 years 3 months)

Dispatched a fleet of 15 trucks, ensuring efficient routing and scheduling. Monitored nationwide merchandise tracking and delivery timelines. Supported drivers with route, billing, and service inquiries. Managed accurate data entry and documentation processes. Key Impact: Strengthened logistics coordination and service continuity, improving delivery reliability and data accuracy.

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Customer Service Representative / Collections Agent / Sales Representative

Additional Experience

Jan 2013 - Jan 2017 (4 years 1 month)

Angélica María Reales Fernandez

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