Angélica María Grajales Moreno

Master in Business Administration and Bachelor in Business
Administration, with complementary training in leadership and
negotiation skills, quality management systems, occupational
health and safety, educational management, office tools,
customer service, and language instruction.
I have 8 years and 6 months of experience in administrative roles
and e-commerce. I completed a 2-year cultural exchange
program in the United States, which allowed me to strengthen my
English skills (B2 level).
I possess strong capabilities in strategic planning, process
optimization, project execution, statistical analysis, KPI
management, and digital business administration. I have
advanced proficiency in office and operational tracking tools such
as Asana, and intermediate knowledge of marketing platforms
including Klaviyo, Jasper, Buffer, Shopify, Amazon Seller Central,
and eBay, as well as design tools like Canva.
Core competencies include planning and organization, initiative
and resourcefulness, leadership, management skills, active
listening, empathy, and change management.