A
Angelica Macabagdal
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Philippines
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- GExecutive Virtual Assistant (Sales Closer/Dispatcher)Get Hooked Plumbing and DrainsDec 2025 - Jul 2026 (8 months)• Respond quickly to inbound phone, web, and other leads
• Speak with homeowners about their project and understand exactly what they need
• Explain our services and pricing clearly
• Build trust and confidently guide customers toward purchasing
• Handle common objections around price, timing, competitors, and project details
• Follow up with leads who do not purchase immediately
• Keep accurate notes and update lead statuses in our CRM
• Meet sales and conversion targets
• Communicate with the operations team when needed to ensure a smooth customer experience
• Communicate proactively with customers when schedules change, technicians are delayed, or follow-up is needed - WExecutive Virtual AssistantWinmanageApr 2025 - Nov 2025 (8 months)• Directed daily work of resident and maintenance teams.
• Planned routine care for building areas and equipment.
• Coordinated contracts for services like waste removal and security.
• Managed taxes, mortgage payments, and other property expenses.
• Promoted available homes and arranged tours.
• Reviewed tenant applications and supported approval steps.
• Collected rent, addressed concerns, and handled rental rule issues.
• Shared updates with owners on finances, occupancy, and lease renewals.
• Helped resolve tenant and vendor disagreements.
• Maintained detailed records for inspections, repairs, costs, requests, and insurance. - OExecutive Virtual Assistant / Merchandising AssistantOpen LookNov 2020 - Aug 2024 (3 years 10 months)Clients: Super Clean Windows / Johnsons Property Management
• Calendar management: Organizing schedules and appointments
• Manage booking appointments and scheduling for cleaning services
• Coordinate with cleaning teams to ensure efficient daily operations and route planning
• Handle customer complaints, rescheduling, and service follow-ups to ensure satisfaction
• Maintain and update client records, service details, and invoices in CRM systems
• Assist with billing, payment tracking, and basic bookkeeping tasks
• Create and manage service listings, promotions, and online bookings
• Support marketing efforts such as social media posting and review management
• Monitor job progress and communicat 
Email & Chat VA/Invoice Reconciliation SpecialistShowpoMar 2019 - May 2020 (1 year 3 months)• Responding to customer inquiries through Chat, Email, and Social Media, ensuring accurate information is provided.
• Conducting outbound transactions to gather insights from customers.
• Explaining potential solutions and making sure customers feel supported and appreciated.
• Collaborating with other departments to address customer inquiries, resolve issues, and meet their needs.
• Fostering lasting relationships with clients and team members based on trust and reliability.
• Appropriately utilizing software, databases, scripts, and tools.
• Making sales or suggesting services that align better with customers’ needs.
• Participating in training and learning opportunities to enhance knowledge.
• Rec- GGeneral Virtual AssistantGreens Lettings LLCJan 2019 - Dec 2019 (1 year)• Calendar Management: Scheduling meetings, appointments, and reminders across various time zones.
• Email Management: Responding to and forwarding emails, as well as managing inboxes.
• Document Preparation: Creating, editing, and formatting documents such as reports, presentations, and letters.
• Data Entry: Inputting and updating information in spreadsheets and databases.
• Online Research: Collecting information from the internet to support various projects.
• Client Communication: Handling phone calls, responding to inquiries, and nurturing client relationships.
• Project Management: Aiding in project planning and tracking tasks effectively.
• Social Media Management: Scheduling posts, engaging with f - TData Entry and ResearchingTagnifi DealsAug 2018 - Mar 2020 (1 year 8 months)• Data collection: Gathering information from diverse sources like documents, websites, surveys, or other databases to populate the target system.
• Data verification: Checking the accuracy of collected data by cross-referencing with reliable sources and resolving any discrepancies.
• Data formatting: Structuring data according to specific database standards, including proper coding and categorization.
• Data entry: Inputting data into the designated system with precision and attention to detail.
• Data cleaning: Identifying and correcting errors or inconsistencies in existing data.
• Research skills: Utilizing research techniques to locate missing or incomplete information, often requiring online searches, referenc - IVirtual AssistantInnovare PRMFeb 2018 - Jul 2018 (6 months)• Assistance with campaigns and events for the Sales and Marketing departments
• Performing administrative chores such as database and spreadsheet updates
• Market research and the development of efficient marketing tactics.
• Developing interesting and SEO-friendly material for the company’s website, social media pages, and press releases
• All marketing efforts are scheduled in collaboration with the Digital Marketing Manager.
• Creating and administering surveys/questionnaires to get user feedback.
• Webinar Assistance - BOnline English TeachingBibo Global SolutionsJun 2016 - Jan 2018 (1 year 8 months)• Deliver engaging and effective online English language instruction to students of all ages and levels
• Create and implement lesson plans that align with student needs and learning objectives
• Provide timely and constructive feedback to students on their progress and areas for improvement
• Collaborate with other teachers and staff to develop and improve curriculum and teaching materials
• Maintain accurate records of student attendance, progress, and performance
• Stay up-to-date with the latest ESL teaching methodologies and technologies - Real-Time Reports AnalystConcentrixFeb 2015 - Nov 2017 (2 years 10 months)• Manage the call volume, daily attendance and program break schedules
• Assist with creation if metrics and targets for services
• Work closely with the operations team to analyze and help improve their delivery processes
• Generate ideas for process and service improvement planning
• Produce daily, biweekly and monthly internal reports
• Use trends and reports to forecast requirements
• Assist with projects and other duties as requested or assigned - Senior Technical SupportConcentrixSep 2012 - Feb 2015 (2 years 6 months)• Diagnose and fix technical issues
• Install, configure, and update software and hardware
• Perform diagnostic tests and maintenance
• Train users on new technologies
• Monitor system performance
• Create and maintain technical documentation
• Assist with system upgrades
• Ensure security protocols are followed
• Respond to customer queries in a timely and professional manner
• Document customer interactions, troubleshooting steps, and resolutions
• Ensure customer satisfaction
• Escalate complex issues to higher-level technical staff - Technical Support Specialist (HP)Stream Global ServicesApr 2010 - Jul 2012 (2 years 4 months)• Diagnose and fix technical issues
• Install, configure, and update software and hardware
• Perform diagnostic tests and maintenance
• Train users on new technologies
• Monitor system performance
• Create and maintain technical documentation
• Assist with system upgrades
• Ensure security protocols are followed
• Respond to customer queries in a timely and professional manner
• Document customer interactions, troubleshooting steps, and resolutions
• Ensure customer satisfaction
• Escalate complex issues to higher-level technical staff - Sales/Customer Service RepresentativeClientlogicApr 2005 - Nov 2009 (4 years 8 months)• Respond to customer queries in a timely and accurate way, via phone, email or chat
• Identify customer needs and help customers use specific features
• Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
• Update our internal databases with information about technical issues and useful discussions with customers
• Monitor customer complaints on social media and reach out to provide assistance
• Share feature requests and effective workarounds with team members
• Inform customers about new features and functionalities
• Follow up with customers to ensure their technical issues are resolved
• Gather customer feedback and share with our Product,