Angelica Kirangi

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Customer Ser vice Agent

Orion Stars Players

Dec 2021 - Nov 2024 (3 years)

• Customer Care. Chatting by responding to customers on Orion Stars Player Page about the Games offered. • Account creation. Creating accounts for customers to play and helpin g them download games. • Payments. Receiving payment and paying Players after they win. My duties were, • Marketing. To bring awareness to the public by selling the company product and services which was done through roadshow, door to doo r and referrals. • Registration. Inputting new clients into the system and keeping in tou ch with customer to communicate the progress for openness purpos es • Loan presentation, processing which entailed; • Loan appraisal. Pulling customer CRB report and analyzing it, visiting their premises and businesses and businesses of g

Repayment Executive

Apollo Agriculture

Nov 2021 - Current (5 years)

• Call center. Ensure customer interest is met by guiding them through loan policy and process. Answer their question to their satisfaction to retain them . Product follow up. Engage the customer from the time they pick the product until time of the output and guide on the necessary measure to take and market if any at the moment. . Loan recovery. Ensure customer repay their loan bit by bit to reduce n ecessary loss brought by waiting to pay in bulk. • Marketing. On bounding new customers by convincing them of our pr oduct and benefits that comes with them joining us.

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Credit officer

Bidii Credit.

Jan 2019 - Jan 2020 (1 year 1 month)

My duties were; • Marketing. To bring awareness to the public by selling the company product and services which was done through roadshow, door to doo r and referrals. • Registration. Inputting new clients into the system and keeping in tou ch with customer to communicate the progress for openness purpos es • Loan processing which entails; I. Loan appraisal. Pulling customer CRB report and analyzing it, visiting L their premises and businesses and businesses of guarantors to determi ne credit worthy on whether the customer qualify for the amount req uested. II. Loan presentation. Bringing awareness to the loan committee for ap proval and forwarding to the supervisor. III. Loan follow upon the system for disbursement to ensure the loan is

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Business Development Officer

Small Irrigation Scheme Develo pment Organization (SISDO).

Jan 2017 - Jan 2019 (2 years 1 month)

My duties • Intake of new clients. In taking new clients and registration. • Loan processing which entails; i. Thorough Loan appraisal. Pulling customer CRB report and analyzing it, visiting their premises and businesses and businesses of guaranto rs to determine whether the customer qualify for the amount request ed. ii. Loan application by filing the loan form, scanning the loam form and applying in the system. iii. Mobilization of disbursement. Making up a follow up to ensure custo mer is paid on time as per disbursement schedule and calling custo mer to confirm if they have received the money and remind them on rep ayment date. iv. Loan collection. Ensuring the money has been paid on time by callin g the customer and recovery. • Grou

v

vice chairperson

Jan 2016 - Jan 2017 (1 year 1 month)

cooperative university roles were chairing the meetings in place of the chairperson, attending staff m eetings on behalf of the student. Reporting matters affecting the students.

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Treasurer

Tumaini Saving and Investment Group,

Jan 2009 - Jan 2014 (5 years 1 month)

Responsible for collecting contributions and keeping records.

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Chairperson

Makuyu Girls High School.

Jan 2008 - Jan 2009 (1 year 1 month)

About

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Timeline

Résumé

Angelica Kirangi

About

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Behavioral traits