Angel Cordoba

Level 2 Technical Support Engineer

Tata Consultancy Services (TCS)

Sep 2021 - Current (5 years 2 months)

Provide specialized Level 2 technical support for New York Life, ensuring operational continuity for US-
based corporate users in a high-demand environment.
Manage and troubleshoot endpoint devices using Microsoft Intune (MDM) and iGel 12 thin clients, ensuring
security compliance and proper configuration.
Administer user identities and access rights via Microsoft Entra ID (formerly Azure AD), adhering to strict
security protocols.
Execute large-scale migration projects, minimizing downtime and ensuring seamless transitions for end-
users.
Apply ITIL methodologies for incident management, service requests, and problem resolution, utilizing
ticketing systems for tracking and escalation.
Perfo

N

Chief of IT

NACHI TECHNOLOGY S.A. DE C.V.

Dec 2020 - Aug 2021 (9 months)

Directed IT operations and technical support for end-users across NACHI MEXICANA and NACHI
TECHNOLOGY, providing both remote and on-site assistance.
Managed ERP Epicor CMS operations, including database management and label development (Master,
Containers, Mixed) to meet specific customer requirements.
Implemented a new support ticketing system to streamline incident management and response times.
Established and enforced policies for disaster recovery, business continuity (BCM), and network security to
safeguard company information.
Monitored network health, firewall policies, and endpoint security (antivirus) to prevent unauthorized
access and ensure optimal bandwidth usage.
Performed comprehen

A

IT Manager

ACERLAN MATRIX METALS FOUNDRY CO.

Jan 2015 - Feb 2020 (5 years 2 months)

Spearheaded the strategic upgrade of internet infrastructure, successfully migrating from microwave to
fiber optics to enhance connectivity stability.
Modernized network security by replacing legacy switches with cloud-managed Cisco Meraki devices,
enabling remote monitoring and rapid fault detection.
Developed and executed annual IT budgets, forecasting needs for services, licensing, and equipment
upgrades.
Led the implementation of the internal IT support ticket system and conducted user training to improve
service delivery.
Established "5S" practices within the IT department to optimize resource control and organization.
Coordinated technology projects with external suppliers, including survei

W

IT Coordinator

Windsor Mold Group

Jun 2011 - Dec 2014 (3 years 7 months)

Coordinated the complete IT and communications startup for a new plant, aligning project delivery with
corporate expectations and timelines.
Served as the primary liaison with corporate IT staff in Windsor, CA, reviewing project status and strategic
initiatives twice a week.
Provided specialized technical support for CNC laboratory equipment, including configuration and
troubleshooting for brands such as Tebis, HoneyBee, and EZ.
Managed all end-user technical support requests and led relationships with technology vendors.

Tech Support Analyst

Epicor Software

Jul 2007 - Jun 2011 (4 years)

Delivered expert technical support for ERP customers across the USA, Canada, and Latin America,
specializing in Epicor Vista/Vantage and v9.05 platforms.
Performed ERP server and client installations, database upgrades (Progress/SQL), and performance tuning
for high-availability environments.
Recognized by customers for excellence in problem-solving and customer service during critical support
cases.

About

Detail

Timeline

Résumé

Angel Cordoba

About

Detail

Behavioral traits