15+ years in the customer service industry Customer retention Microsoft Excel, PowerPoint, Word Experienced team leader with excellent communication Strong analytical and problem solving skills Highly trustworthy, discreet and ethical Resourceful in the completion of deadline projects and effective at multi-tasking
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Travel Experience Manager
Aya Healthcare
Apr 2021 - Dec 2023(2 years 9 months)
Supported, Mentored and coached a team of recruiters Handling escalations Building relationships with healthcare professionals while working to support recruiters
Travel Support Specialist-Team Leader
Cross Country Nurses
Nov 2019 - Apr 2021(1 year 6 months)
Supported, Mentored and coached a 15 person team Working on creating processes Sending and training on digital interviews and referrals. Building relationships with healthcare professionals while working to support recruiters
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Operations Coordinator
Jun 2017 - Nov 2019(2 years 6 months)
Working on creating processes and reporting to streamline a productive workflow Sending and training on digital interviews and referrals. Reporting and processes of referral bonuses.
Placement Consultant 4/2015-6/2017 Building relationships with healthcare professionals to place them in the best possible hospitals to meet both the facility and healthcare professionals' needs
AT&T MOBILITY Retail Boca Raton FL
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Retail Sales Consultant
Jan 2012 - Apr 2015(3 years 4 months)
Opening new accounts by building value and trust with customers Re- activating preexisting customer by solution selling and providing a great attitude and experience Working as team with Sales Reps for increased efficiencies and productivity Monthly projection projects for increased productivity and sales
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Sales Support Representative
Sep 2011 - Jan 2012(5 months)
Inventory management Appointment scheduling End of day banking and tracking
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Receptionist
Ernest CPA
May 2006 - Dec 2008(2 years 8 months)
Working with Microsoft Excel, PowerPoint, and Word Making and setting up appointments/meetings Helped bringing in new cliental which increased revenue