Angela Ondieki

I am a keen to detail and focused professional with a comprehensive understanding of banking and finance and a customer service professional who is eager to deliver positive and memorable experience to every customer and consistently exceed expectations with natural sales talents in call center operations. I am well-organized, stay calm under pressure and quickly resolve customer complaints by offering skills in call control, order management and team collaboration. I effortlessly engage customers to boost satisfaction and build loyalty and I am success-driven and dynamic with demonstrated achievement in accounts, finance and business compliance in hospitality and service sectors. I have extensive knowledge and understanding of accounting procedures, principles and processes, accounting and general business concepts including financial reporting, processing transactions, issuing cheques, preparing, maintaining and managing general ledger accounting, inspecting, verifying and reconciling accounts receivable records and its balances, preparation of budgets, managing office expenditure within the expenditure budgetary limits, performing reconciliation of banking transactions, preparing various financial statements and records periodically, preparing financial reports and assisting with audits, fact checks, resolving discrepancies and business compliance. I have excelled in delivering innovative business improvements, organizational change and capability development that surpasses industry standards.