Angela Dhillon

Angela Dhillon

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Application Support Specialist\Business Analyst
Charlottetown, Prince Edward Island, Canada

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Résumé


Jobs verified_user 0% verified
  • eDynamic Learning
    Technical Support
    eDynamic Learning
    Feb 2024 - Jul 2024 (6 months)
    Communicated with clients, providing both support through email and phone. Managed client escalations, ensuring all issues were resolved promptly to the clients' expectations. Created and sent estimates/quotes on behalf of reporting Consultants to Clients for approval.
  • B
    Product Specialist
    Bentall Green Oak
    Jun 2023 - Feb 2024 (9 months)
  • D
    Technical Support Services Coordinator
    Datolite Solutions
    Dec 2021 - Feb 2023 (1 year 3 months)
  • A
    Technical Account Manager
    Andar Software
    Sep 2021 - Dec 2021 (4 months)
    Evaluated customer needs, suggested upgrades, and additional services. ▪ Assisted customers with the product’s technical aspects, both pre-sale and post-sale. ▪ Acted as a liaison between the customer and internal company departments to convey information, ensure understanding, and make certain everything got done in an accurate and timely manner.
  • Emergent
    Customer Care and Document Specialist
    Emergent
    Jan 2021 - Aug 2021 (8 months)
    Provided frontline telephone and online technical support for Emergent products and services. Provided online\telephone training to users of the Emergent Software. Ensured proper logging and updating of Customer Care and Template Support Requests within Ticketing System.
  • Fasken
    Business Applications Analyst
    Fasken
    Feb 2019 - Jan 2021 (2 years)
  • A
    Applications Specialist
    Jan 2017 - Jan 2021 (4 years 1 month)
  • V
    Technology & Business Alignment Analyst
    Vertex Solutions Corporation
    Jun 2016 - Jan 2017 (8 months)
    Assessed client networks and consulted with them, providing them reports of their infrastructure health and where improvement was required. Worked with clients from beginning to end to ensure environments were up to par.
  • B
    Applications Support Analyst
    Blaney McMurtry LLP
    May 2015 - Jun 2016 (1 year 2 months)
  • Lenczner Slaght
    IT Support Specialist
    Lenczner Slaght
    Feb 2013 - May 2015 (2 years 4 months)
  • Leo Pharma
    IT Help Desk Support
    Leo Pharma
    Dec 2009 - Feb 2013 (3 years 3 months)
  • Bennett Jones
    Help Desk Specialist
    Bennett Jones
    Jul 2006 - Dec 2009 (3 years 6 months)
  • C
    Help Desk Specialist
    Cassels Brock LLP,
    Jan 2006 - Jul 2006 (7 months)
  • Baker & McKenzie
    Desktop Support Specialist
    Baker & McKenzie
    Nov 2003 - Dec 2005 (2 years 2 months)
  • C
    Application Specialist
    CLN Highlander
    Feb 2000 - Nov 2003 (3 years 10 months)
    Responsible for all ongoing communications with clients and their projects.
Education verified_user 0% verified
    Projects (professional or personal) verified_user 0% verified
      Awards verified_user 0% verified
      • M
        Most Dedicated and Hard Worker Award
        Dec 2004
      • P
        The PEI Mutual Education Trust Scholarship
        PEI Mutual Insurance
        Jun 1998
        Awarded to students for either financial need or academic performance.
      • K
        Beverly Murphy Memorial Award
        Kinkora Regional High School
        Jun 1998
        Achieving the highest mark in Home Economics.
      • K
        Academic Honors
        Kinkora Regional High School
        Jun 1998
        Graduating with an average above 90% in all courses.