Angela C Growth-Focused Sales & Account Leader | Startup and SaaS Growth Driver

Account Executive, SMB Saas

Findem

May 2023 - Sep 2025 (2 years 5 months)

Account Manager

Snappr

Jan 2021 - Jan 2023 (2 years 1 month)

Started as a Photoshoot Logistics Specialist, managing photoshoot bookings, coordinating photographers’ calendars, and matching clients with the best-fit photographers based on their preferences. Transferred to a newly formed department made up of top B2C sellers, consistently exceeding high quotas by converting challenging leads through consultative selling. Supported and excelled alongside the Customer Service Department during peak seasons by meeting and surpassing quotas and targets. This versatility and strong performance led to promotion as an Account Manager, where I handled key clients like DoorDash, managing key accounts, driving retention, and fostering long-term partnerships. Managed key mid-market and enterprise accounts acros

Photoshoot Logistics Specialist

Snappr

Aug 2020 - Jan 2021 (6 months)

Business Development

Hyperikon Inc

Jun 2020 - Jan 2021 (8 months)

Drove revenue growth and market expansion for a U.S.-based LED lighting and energy solutions company by uncovering new value opportunities for electrical contractors and businesses. Helped clients transition to energy-efficient lighting by providing access to high-quality, cost-effective products through direct manufacturer partnerships. Prospected and nurtured B2B relationships across commercial, industrial, and retail sectors. Worked cross-functionally with sales, marketing, and product teams to align solutions with customer needs and market trends. Supported lead generation, pipeline development, and long-term account retention through consultative selling and customer-centric strategies. Role concluded when the company ceased operations

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Project Manager

Zapote Capital Group

Nov 2019 - Jun 2020 (8 months)

Oversaw operations across three diverse business units under Zapote Capital: Sinclair Studios International, Rockefeller Studios, and Rockefeller Realty Group, managing international projects across the U.S., Canada, Asia, and the Philippines. At Rockefeller Studios (PH), led logistics, event setups, and security coordination for high-profile artists and celebrities. Handled procurement of essential company resources, including office supplies and specialized audio-visual equipment for the recording studio (e.g., lighting, microphones, and production tools). At Sinclair Studios International, supported cross-border operations and production planning across multiple regions. At Rockefeller Realty Group (U.S.), assisted in real estate inve

Head Of Sales and Customer Experience

Elite Translations Philippines

Jun 2018 - Nov 2019 (1 year 6 months)

Led sales and customer experience efforts, exponentially growing company revenue and driving increased hiring to support expansion. Conducted interviews and played a key role in building a high-performing team. Closed major accounts with industry-leading clients such as United Nations, Panasonic, Netflix, GMA, and Emerson, securing long-term partnerships. Developed and executed strategic sales plans while managing the full customer journey to ensure seamless communication, timely project delivery, and exceptional service quality. Personally organized and attended interpreting events—providing on-site client support and guiding interpreters to deliver flawless service. Oversaw quality control by proofreading and signing Certificates of True

Escrow Domain Transfer Concierge

Freelancercom

Apr 2017 - Jun 2018 (1 year 3 months)

Escrow.com (acquired by Freelancer.com) Spearheaded the launch of a new department focused on managing complex domain transfers for high-value escrow transactions. Independently researched ICANN regulations, registrar protocols, and domain transfer risks—transforming that knowledge into a scalable, error-proof workflow. Created comprehensive training materials and led the onboarding of new team members not only in the Manila office but also across Escrow’s EU and U.S. teams. Served as a subject matter expert and escalation point, ensuring smooth coordination between registrars and clients while mitigating risks related to domain security, ownership, and regulatory compliance.

Escrow Payments

Freelancercom

Aug 2015 - Apr 2017 (1 year 9 months)

Escrow.com (acquired by Freelancer.com) Joined the pioneer support team post-acquisition, helping build the Escrow Payments Support function from the ground up—with no training materials or established workflows. Adapted quickly by self-learning complex escrow processes and compliance requirements, including the newly implemented KYC procedures, to deliver high-quality support across inbound/outbound calls and email. Assisted users with payment verification, transaction updates, and issue resolution while maintaining security and trust in a high-stakes financial platform. Demonstrated strong problem-solving, communication, and customer advocacy skills in a fast-paced, startup-style environment.

Chart Retrieval Officer

Altegra Health

Feb 2015 - Jul 2015 (6 months)

Altegra Health (now part of Change Healthcare, focused on healthcare data and analytics) Coordinated the secure collection and retrieval of medical records from healthcare providers to support risk adjustment, HEDIS, and clinical data review initiatives. Maintained HIPAA compliance and data privacy protocols while scheduling, tracking, and following up on record requests. Worked closely with provider offices and internal teams to ensure timely and accurate chart retrievals. Demonstrated excellent organizational skills, attention to detail, and the ability to manage high-volume workflows within tight deadlines. Proficient in healthcare documentation, data entry, provider relations, and electronic health records (EHR) systems.

Sales Custom Estimator

Digital Room

May 2014 - Feb 2015 (10 months)

Started as a Customer Experience & Sales delivering multichannel support and consistently exceeding sales targets through upselling and customer-focused solutions. After just 4 months, I was promoted to the Estimating team—recognition of my performance and adaptability. In this new role, I source custom print products (e.g., die-cut prints) that can't be produced in-house, identifying cost-effective, high-quality suppliers. I negotiate pricing, build supplier relationships, manage logistics from supplier to warehouse, and ensure timely delivery to clients. Skilled in procurement, B2B coordination, client communication, and quality assurance—balancing customer needs with business efficiency.

Customer Experience

Digital Room

Feb 2014 - May 2014 (4 months)

Clients: uprinting.com & printrunner.com Delivered outstanding multichannel customer support through inbound/outbound calls, chat, email, and social media, consistently surpassing sales targets via effective upselling and cross-selling strategies. Guided customers in product selection to maximize revenue and enhance satisfaction. Expertly managed order tracking and issue resolution to ensure seamless transactions. Maintained accurate CRM data to drive sales growth and improve customer retention. Skilled in customer relationship management, sales conversion, and conflict resolution.

Phone Banking Officer

HSBC

Oct 2012 - Nov 2013 (1 year 2 months)

Delivered exceptional customer service by handling account inquiries, transaction processing, and resolving complex issues via inbound calls. Demonstrated strong skills in cross-selling and upselling bank products, consistently driving revenue growth. Ensured compliance with regulatory standards and data privacy policies. Maintained accurate CRM and banking system records while collaborating with internal teams to escalate and resolve escalated customer concerns. Consistently achieved key performance indicators including call quality, average handling time, and high customer satisfaction scores.

Late Stage Collections

NCO Group

May 2011 - Nov 2011 (7 months)

Client: Cincinnati Bell (now Altafiber) Handled late-stage collections by negotiating payment plans and resolving overdue accounts via phone and email. Maintained strict compliance with policies and regulations while delivering professional, tactful customer service. Collaborated with internal teams to address complex cases and consistently exceeded monthly collection targets, contributing to improved financial outcomes.

Angela C

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