ANGELA BRANUM

Jobs 0% verified

Healthcare Scheduler

Banner Health

Apr 2022 - Jun 2025 (3 years 3 months)

• Scheduled Primary Care appointments and sent provider messages • Handled patient inquiries with professionalism and care
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Customer Support Specialist

AmeriSave Mortgage

Jan 2021 - Apr 2022 (1 year 4 months)

• Managed mortgage/refinance inquiries and lead qualification • Maintained high call volume with consistent conversion rates
Customer Care Advocate

Carvana

Aug 2020 - Jan 2021 (6 months)

• Assisted customers with vehicle searches, financing, and account setup • Provided guidance on document uploads and purchasing process
Customer Service Rep / Service Coordinator

Southwest Airlines

Nov 2011 - Jan 2020 (8 years 3 months)

• Handled reservations and flight disruptions • Took escalated calls and mentored team members
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Family Caregiver

Jan 1997 - Jan 2011 (14 years 1 month)

Took time away from full-time employment to raise a family while maintaining involvement in customer service roles.
Customer Service Rep / Team Lead

Alaska Airlines

Jan 1990 - Aug 1997 (7 years 8 months)

• Led 30+ reps, managed escalations, and supported customer service operations

Education 0% verified

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