Customer Experience Specialist | Process Innovation and Sensorial Strategies
During my experience in the retail sector, I discovered my passion for optimizing the customer experience, improving operational and administrative processes. I have worked in both customer service and backend, applying artificial intelligence to improve automated interactions and educate bots.
Currently, studying a master's degree in Sales and Marketing Management, and a specialization in Customer Experience (CX), my goal is to implement innovative ideas that transform the customer experience, designing comprehensive experiences that generate loyalty, a positive and lasting impact on their interactions with the brand.
