Aneta Kamarali
About
Detail
CEO & Founder at Care’bout @ Outsourced Customer Support for your business
Tbilisi, Georgia
Résumé
Jobs
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- CCEO & FounderCare'boutJun 2023 - Current (3 years 5 months)We deliver turnkey Outsourced Services: Customer Support (1-2 line) — covering hiring, training, KPIs, reporting, and optimization.
Our goal is simple: reduce operational overhead, stabilize support quality, and let internal teams drive the business forward. - TCOOTrustech by SkelarSep 2019 - Feb 2022 (2 years 6 months)• 100+ people
• General Support (B2B, B2C), Retention, Payment Risks (Analytics, ChB Risks), Billing (24/7 Support, KYC), QC, People Operations, HR Brand, PR&Reputation Management (SERM) - THead of SupportTrustech by SkelarAug 2018 - Sep 2019 (1 year 2 months)• 60+ people
• General Support, Retention, Premium Support, QC, Tech Support & Infrastructure, Recruiting, HR Brand, PR&Reputation Management (SERM) - TCustomer Support Quality LeadTrustech by SkelarFeb 2018 - Jul 2018 (6 months)• 20+ people
• Trainings & onboarding of new employees, Learning & Development, Performance Evaluation, KPI & QA, Bonus Systems - JCustomer Support Team LeadJBW SoftSep 2017 - Feb 2018 (6 months)• 20+ people
• General Support, Team Management, VIP Support, Billing Support, KYC, Payment Risk Management - JCustomer Support AgentJBW SoftFeb 2017 - Sep 2017 (8 months)• General Support, Sales, KYC, Billing Support
Education
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Bachelor's degree, International EconomicsTaras Shevchenko National University of KyivSep 2015 - Jun 2019 (3 years 10 months)
Publications
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- TTrustech: COO for one dayJan 2024