Anelly Ramos

Engagement Manager

Capgemini

May 2024 - Jan 2025 (9 months)

• Supervised and led engagements with BMV, ensuring high levels of satisfaction and successful project delivery. • Developed and maintained strong relationships with key stakeholders to identify new business opportunities. • Coordinated project teams, ensuring effective communication and collaboration among team members. • Validated and ensured the follow-up of detailed project plans. • Created and maintained an environment that enabled rigorous financial management of projects. • Acted as a trusted advisor to clients and a thought leader for the team. • Contributed to and attended external audits for Capgemini's CMMI Level 5 certification with the BMV project.

Ops Delivery Director

AgileThought

Apr 2021 - Apr 2024 (3 years 1 month)

• Maintained and improved client relationships, ensuring satisfaction and service quality. • Managed team performance and service quality control. • Provided financial reporting for projects and account projections: BBVA, ScotiaBank, TFSM & CI Banco, PepsiCo, Bimbo, Infra, Cholula Foods, Arauco, FIFCO & Mabe. • Monitored billing and collections for clients in the financial and retail sectors. • Managed teams of 70 to 150 people in projects involving GCP, Big Data, Java Spring, Azure, Data, SAP, AMS, and Field Support. • Achieved an annual sales target of 6 million USD.

I

Manager

INDRA-MINSAIT

Feb 2015 - Mar 2021 (6 years 2 months)

• Developed relationships with clients at the executive level and prospected new opportunities. • Planned and coordinated projects, ensuring proper resource management. • Managed teams of 85 people in projects involving GCP, Big Data, SAS, Java Spring for clients such as BBVA, GNP, and PepsiCo. • Achieved an annual sales target of 150 million MXN.

Team Leader

Everis

May 2011 - Feb 2015 (3 years 10 months)

• Acted as a Business Partner at BBVA, establishing strategies and functional designs. • Prepared Business Cases and documentation for budget requests. • Managed teams of 15 people in projects involving Process & Business Consulting. • Achieved an annual sales target of 27 million MXN.

Process Consultant Senior.

UANL

Mar 2010 - Apr 2011 (1 year 2 months)

• Implemented processes for the development and quality of technological solutions at Conacyt, aligned with best practices (MAAG TIC).

IT Security Manager

E-GLOBAL

Feb 2009 - Feb 2010 (1 year 1 month)

• Verified the change process by monitoring activities and analyzing information logs using monitoring tools, suggesting improvements for better procedure management.

Software Senior Engineer

Axa

Jan 2008 - Jan 2009 (1 year 1 month)

• Carried out IT governance activities, processes, regulations, and service design for the Data Architecture area.

S

Software Senior Engineer

Seguros ING

Jan 2005 - Jan 2008 (3 years 1 month)

• Conducted IT governance, processes, regulations, IT security, and internal and external audits. • Responsible for BAU Accounting System.

A

Senior DBA

ASTECI CONSULTORIA

Jan 2004 - Jan 2005 (1 year 1 month)

• Implemented databases for Seguros ING (SOX Law compliance).

P

DBA

Paxar de México

Jan 2000 - Jan 2003 (3 years 1 month)

• Operated the Datasul EMS system and programmed customized reports.

Software Consultor Jr

Progress

Jan 1999 - Jan 2000 (1 year 1 month)

• Training and testing of applications.

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