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Andy Weitz

About

Detail

California, United States
Contact Andy regarding: 
work
Full-time jobs

Timeline

work
Job

Résumé

Jobs verified_user 0% verified
  • Centene
    Customer Service Advocate II
    Centene
    Dec 2024 - Current (1 year 11 months)
    • Initiate Preventive Service Outreach (PSO) campaigns by scheduling Medicare patients with Annual Wellness Visits(AWV) with Primary Care Providers(PCP) and making sure Healthcare Screenings are addressed at the AWV. • Update member's PCP. • Search for specialist provider. • Summarize Appointment Documentation. • Issue member a new Wellcare ID card and over the counter catalog. • Ensure compliance with HIPAA regulations in various circumstances such as member callbacks, third-party callers, members residing in nursing facilities, and inbound or outbound calls. • Utilize scratch pads in Care Connects system to increase speed of wrapping up files. • Review previous tickets to determine what has already conducted the assignment in syst
  • Centene
    Customer Service Advocate I
    Centene
    Jun 2022 - Dec 2024 (2 years 7 months)
    • Assist military members with all aspects of their federal health care coverage. • Update Primary Care Mangers(PCM)providers for members. • Transfer members from other regions to Tricare West. • Establish or change PCM's for members. • Deploy new enrollment and payment for members. • Use proficient writing skills to prepare briefs to resolve issues.. • Utilize expert skills and understanding of the Military Treatment Facility (MTF)system to overcome the many hurdles presented to members. • Encourage members to complete Tricare tasks with self-service. • Discovery of numerous clues to fix the typical flaws of the DEERS system. • Propose options to get members a PCM assignment off the MTF base.
  • M
    Customer Service/Writer
    Mortgage Xpress
    Jun 2016 - Jun 2022 (6 years 1 month)
    • Build Solid relationships with borrowers as to their home equity, credit status and income. • Wrote content in chat rooms to alleviate complaining customers. • Wrote SEO language to attract traffic to company website. • Guided clients along the typical difficult application process to result in positive outcome. • Also helped client through some hard times after the loan is approved. • Meaningful relationships paid off with clients taking second loans and referring us to friends and family. • Motivated and inspired staff.
Education verified_user 0% verified
  • California State University
    Bachelor of Arts
    California State University