Andrey Castillo

Implementation Technician / Technical Support Tier 2

Smarsh

Jan 2024 - Current (2 years 8 months)

• Led the implementation and configuration of technological solutions, improving operational efficiency and reducing downtime. • Coordinated system integrations and technical troubleshooting across multiple projects, ensuring smooth transitions for clients and enhancing end-user satisfaction. • Managed the deployment of software, optimizing system performance and consistently meeting project timelines.

Seller Support Associate / Customer Support

Amazon

Jan 2023 - Jan 2024 (1 year 1 month)

• Provided exceptional support to Amazon sellers, resolving inquiries related to account management, listings, and order processing. • Assisted sellers in navigating Amazon's policies and tools, ensuring compliance and helping them optimize their performance on the platform. • Collaborated with cross-functional teams to address and resolve complex issues, improving seller satisfaction and contributing to the growth of Amazon’s marketplace.

Loan Processor / Customer Service

Auxis

Jan 2022 - Jan 2023 (1 year 1 month)

• Managed the end-to-end loan processing workflow, ensuring accurate and timely completion of applications, documentation, and underwriting requirements. • Collaborated closely with clients, underwriters, and other stakeholders to facilitate smooth loan approvals and closings. • Maintained strict compliance with regulatory guidelines, improving the efficiency of loan processing while minimizing errors and delays.

B

Collections Associate

Bill Gosling

Jan 2021 - Jan 2022 (1 year 1 month)

• Skilled in managing accounts receivable and working with clients to resolve outstanding debts in a professional and efficient manner. • Conducted thorough account reviews, negotiated payment plans, and provided tailored solutions to ensure timely collections while maintaining positive customer relationships.

U

Insurance Data Management Associate

United Collections Bureau

Jan 2019 - Jan 2021 (2 years 1 month)

• Specialized in processing and managing insurance payments and adjustments, ensuring accurate and timely updates to client accounts. • Collaborated with internal teams and clients to resolve discrepancies, process payment issues, and apply necessary adjustments to policies.

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