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Andrey Castillo
About
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Alajuela, Alajuela Province, Costa Rica
Résumé
Jobs
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Implementation Technician / Technical Support Tier 2SmarshJan 2024 - Current (2 years 10 months)• Led the implementation and configuration of technological solutions, improving operational efficiency and reducing downtime.
• Coordinated system integrations and technical troubleshooting across multiple projects, ensuring smooth transitions for clients and enhancing end-user satisfaction.
• Managed the deployment of software, optimizing system performance and consistently meeting project timelines.- Seller Support Associate / Customer SupportAmazonJan 2023 - Jan 2024 (1 year 1 month)• Provided exceptional support to Amazon sellers, resolving inquiries related to account management, listings, and order processing.
• Assisted sellers in navigating Amazon's policies and tools, ensuring compliance and helping them optimize their performance on the platform.
• Collaborated with cross-functional teams to address and resolve complex issues, improving seller satisfaction and contributing to the growth of Amazon’s marketplace. - Loan Processor / Customer ServiceAuxisJan 2022 - Jan 2023 (1 year 1 month)• Managed the end-to-end loan processing workflow, ensuring accurate and timely completion of applications, documentation, and underwriting requirements.
• Collaborated closely with clients, underwriters, and other stakeholders to facilitate smooth loan approvals and closings.
• Maintained strict compliance with regulatory guidelines, improving the efficiency of loan processing while minimizing errors and delays. - BCollections AssociateBill GoslingJan 2021 - Jan 2022 (1 year 1 month)• Skilled in managing accounts receivable and working with clients to resolve outstanding debts in a professional and efficient manner.
• Conducted thorough account reviews, negotiated payment plans, and provided tailored solutions to ensure timely collections while maintaining positive customer relationships. - UInsurance Data Management AssociateUnited Collections BureauJan 2019 - Jan 2021 (2 years 1 month)• Specialized in processing and managing insurance payments and adjustments, ensuring accurate and timely updates to client accounts.
• Collaborated with internal teams and clients to resolve discrepancies, process payment issues, and apply necessary adjustments to policies.
Education
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- UndergraduateuiaJan 2025 - Current (1 year 10 months)Medical School
- ITechnical DegreeIndustrial Electronic TechnicianJan 2013 - Jan 2018 (5 years 1 month)