Andrew Lye

Andrew Lye

About

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Operations & Data Analyst | Process Optimization | Financial Reconciliation | Continuous Improvement
Ontario, Canada

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Résumé


Jobs verified_user 0% verified
  • Manulife
    Operations Analyst - Manulife Securities
    Manulife
    Mar 2022 - Oct 2024 (2 years 8 months)
    • Verified and approved fund transfers, ensuring accurate and timely receipt of funds contributing to seamless financial operations.
    • Streamlined account transfer processes, reducing processing time and improving client satisfaction and advisor access.
    • Developed and maintained policy documents while ensuring compliance with regulations, standardizing processing which resulted in reduced errors and increased efficiency across the team.
    • Partnered with cross-functional teams to resolve daily advisor inquiries through Salesforce ensuring quick resolution times.
    • Trained new hires on core processes and procedures, resulting in improved team efficiency and reduced onboarding time.
    • Completed annual training on anti
  • T
    Travel Planning
    Jan 2022 - Current (4 years 10 months)
  • Manulife
    Operations Specialist
    Manulife
    Feb 2020 - Mar 2022 (2 years 2 months)
  • Fugro
    Data Analyst
    Fugro
    Jun 2018 - Jul 2019 (1 year 2 months)
    • Conducted rigorous quality checks on 500-700+ road assets daily, becoming the top-performing contract worker and maintaining high data integrity.
    • Collaborated with team leads to identify and resolve discrepancies, improving data integrity and reducing errors.
    • Consistently contributed to project completion, working flexible schedules of 55+ hours per week to meet tight deadlines
  • SAI Global
    Accreditation Support
    SAI Global
    Feb 2018 - Apr 2018 (3 months)
    • Reviewed and issued certificates, ensuring accuracy and compliance with regulations, reducing processing time by 20%.
    • Verified accounts using Iboss and OMAFRA systems, adhering to established procedures.
    • Streamlined certificate processing queues by mastering procedures, resulting in a consistently updated queue and readiness to handle new cases promptly.
  • T
    Customer Service Specialist
    TJX CanadaWinners Merchants International LP
    Nov 2017 - Jan 2018 (3 months)
    • Addressed customer inquiries and resolved complaints effectively, contributing to enhanced customer satisfaction.
    • Contributed to loss prevention strategies by compiling detailed incident reports in Excel for the risk management team.
    • Improved operational efficiency by reorganizing files and inventory, streamlining office operations.
  • RSA
    Claims Assistant
    RSA
    Jul 2017 - Nov 2017 (5 months)
    • Issued benefit statement letters promptly, keeping clients informed of their remaining benefits and fostering transparency.
    • Processed client payments within strict deadlines, ensuring accuracy and maintaining service reliability.
    • Streamlined claims processing by uploading electronic claims into the ServiceNow database, reducing manual intervention.
    • Maintained 100% accuracy in daily filing tasks, ensuring up-to-date advisor records and improved departmental organization
  • C
    Collections Specialist
    Chemroy Canada Inc
    Jan 2015 - Sep 2016 (1 year 9 months)
    • Reduced the accounts receivable cycle by 5 days, saving the company over $70,000 through diligent follow-ups with vendors and proactive collaboration with account managers.
    • Generated weekly delinquent account reports, enabling managers to proactively address overdue balances and reducing overdue accounts by 20%.
    • Managed daily bank deposits totaling $100k+, ensuring 100% accuracy and timely processing, maintaining daily cash flow.
  • C
    General Assistant
    Chemroy Canada Inc
    May 2014 - Jan 2015 (9 months)
    • Supported the sales team by generating client prospect lists, increasing business development opportunities by 30%.
    • Assisted in marketing initiatives by collecting data through product testing of Flavor Extrusions, providing actionable insights for product strategy.
    • Compiled allergen lists for food products to be used on shipping labels, ensuring 100% compliance with safety and regulatory standards and contributing to consumer health and safety.
    • Performed reception duties and general office tasks, supporting the operational needs of a 20-member team ensuring smooth daily operations.
    • Adapted to diverse responsibilities across departments in an undefined role, completing all tasks efficiently and gaining broad bu
Education verified_user 0% verified
  • Ryerson University
    Bachelor's degree, Marketing Major, Human Resource Minor
    Ryerson University
Projects (professional or personal) verified_user 0% verified