Andrew Durham
About
Detail
Client Relations Professional, Background in Human Resources
Colombia
Résumé
Jobs
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- UCorporate TrainerUnited Health Care, Adecco, Sony Music ColombiaJan 2018 - Current (8 years 10 months)- Hired to train Colombian trainees who would be taking calls from the United States on proper verbal delivery, best practices.
Ever since moving to Colombia, I have been working as a trainer with a focus on linguistics for several multinational companies. Although the need for the type of training that I offer is very sought after in the country, I am also open to positions where I can apply my customer service experience with clients in the US whether English-speaking or Spanish-speaking. Some of my responsibilities:
• Hired to train Colombian trainees who would be taking calls from the United States on proper verbal delivery, best practices.
• Responsible for identifying local linguistic nuances that could hinder communi 
InterviewerUS Department of LaborFeb 2017 - Jan 2018 (1 year)used as a national economic indicator by the government as well as by public and private sectors, and which is disclosed by the media and various economic reports on a monthly basis.
• Interviewed business owners and/or managers and collected data related to labor, employment and compensations trends.
• Effectively retained participation when business owners grew weary of providing labor and income data on a monthly basis by convincing them of the importance of their feedback to the nation and other businesses- Interviewer /US Department of LaborFeb 2017 - Jan 2018 (1 year)• Recruited businesses to participate in a Federal survey for the bureau of Labor Statistics which provides crucial labor information to be used as a national economic indicator by the government, as well as public and private sectors and which is disclosed by the media and various economic reports on a monthly basis.
• Interviewed business owners and/or managers and collected data related to labor, employment and compensations trends.
• Effectively retained participation when business owns grew weary of providing labor and income data on a monthly basis by convincing them of the importance of their feedback to the nation and other businesses - Recruiter / Account ExecutiveAppleOne Employment ServicesJan 2015 - Feb 2017 (2 years 2 months)• Sourced candidates through various outlets, including but not limited to, job postings, networking, candidate referrals, social media, job fairs, job sites and client referrals.
• Filled our clients' open office positions with ideal, top-quality talent by screening candidates and assessing applicants' qualifications through face-to-face interviews, testing, verification of references and effectively matching qualifications and aptitudes to job requirements.
• Effectively and tactfully handled employee interactions in regards to benefits, company communications, terminations, etc. Managed dozens of employee files in a very organized manner
• Creatively sought new business opportunities and established new accounts
• - SHR Assistant ManagerSapport ConsultingAug 2011 - Aug 2014 (3 years 1 month)• Created and provided orientations for all incoming staff, completion of on-boarding, benefits and HR-related paperwork.
• Organized monthly team-building off-site activities staying within budget.
• Vendor contact for all building maintenance, rules and procedures, fire safety, security, HVAC, cleaning, pest control. Maintained all company contract, licensing and company expenditure history by category. - IInternational-bilingual Customer SupportINNOVATEQ S.A. ( BOSCHDec 2008 - Jan 2011 (2 years 2 months)• Provided optimal customer service support for clients ordering machinery parts locally and in over twenty countries with the use of my bilingual abilities. Expedited time sensitive orders.
• Monitored and the status and timely delivery of repairs and orders (Agile software), updated clients on such. Monitored status of customer credit accounts, performed collection motions when necessary - OEvent Staffer/PayrollOmni Hotel at CNN CenterDec 2006 - Nov 2008 (2 years)• Efficiently created schedules and staffed personnel for high-volume conventions and banquets events under time restrictions
• Tracking and correction of payroll discrepancies for over one hundred associates. Efficiently performed departmental Payroll (Kronos software) for busy operation in one of the country's busiest convention centers.
• Participated in event planning projects. Created flyers for events, stationery and posters for conventions in the conventions wing of a high-volume hotel in downtown Atlanta. - IManagerIndwell CorporationSep 2004 - Dec 2006 (2 years 4 months)• Responsible for staffing key production positions for company's top clients. Familiarization with client's production floor operations. Full Cycle Recruiting.
• Performed new-hire orientations and training.
• Creatively implemented a clean-up process to eliminate long-standing labor reporting issues caused by a major client which used our staffing services, thus decreasing payroll discrepancies by 70%.
• Enhanced operations by thinking outside the box; implemented process improvement techniques learned in manufacturing floor environments onto our office environment significantly streamlining and upgrading office operations.
• Monitored worker's comp cases - IRecruiter (YAMAHA) / Human Resources TrainerIndwell CorporationNov 2003 - Sep 2004 (11 months)• Created a customized Power point training program for our temporary personnel that incorporated Yamaha Motor Corporation's manufacturing training standards and guidelines.
• Continuously and creatively upgraded the training provided to our employees. Delivered this training
• Conducted frequent meetings with all levels of management to ensure customer satisfaction - TTigHitco, Indwell corp., Yamaha, Samsung ElectronicsOct 2003 - Dec 2006 (3 years 3 months)
- THR Assistant - Recruiter / TrainerTighitco Inc.Jan 1999 - Oct 2003 (4 years 10 months)• Assisted upper management in determining strategies for hiring quality personnel.
• Conducted new-hire orientations where the company's guidelines, policies and benefits were disclosed. Provided the same service to personnel throughout the plant
• Completion of on-boarding, benefits and HR-related paperwork.
• Acted as a liaison between employee and management to answer questions or concerns regarding company policies, practices and regulations.
• Conducted manufacturing, Continuous Improvement and ISO training classes. Held motivational/informative meetings to improve work standards. (Excel, Word, Power Point, Visual Manufacturing)
• Translated the company newsletter, ISO procedures, official documents, poli
Education
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- GBehavioral Psychology –Ganja State UniversityJan 2001 - Jan 2005 (4 years 1 month)