Andrew Antony

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Chapter Lead Operations Strategy & Finance

Telstra India Pvt. Ltd

Nov 2018 - Current (8 years)

Leadership & Team Management
 Optimized/Developed Teams: Managed/mentored finance, operations & Workforce Management (WFM) professionals, including WFM Leads and reporting specialists, fostering a high-performance and continuous improvement culture.
 Cross-functional Collaboration: Guided diverse teams in planning & executing product launches and overseeing operations & finances for 120+ resources across various locations for seamless customer experiences and operational efficiency.

Strategic Planning & Execution
 Engineered Strategic Operations: Developed/implemented comprehensive operations strategies, aligning with long-term goals.
 Orchestrated Product Strategies: Led the development & execution of pro

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Program Manager Strategic Operations

VMware SW India Pvt. Ltd.

Jan 2011 - Nov 2018 (7 years 11 months)

Strategy & Operations
 Drove Business Growth: Developed and executed strategic initiatives to drive growth, profitability, and market opportunities.
 Optimized Operations: Optimized operations/costs by targeting process improvements and overseeing large-scale projects.
 Aligned Strategies: Collaborated with cross-functional teams to ensure business strategies aligned with operational capabilities.
 Analyzed Performance Metrics: Examined key performance indicators to inform decision-making and strategic adjustments.
 Cultivated Relationships: Strengthened stakeholder relationships, driving continuous improvement & operational excellence.
 Oversaw Budget Planning: Planned & managed PAN India budget for fina

Move the lower Severity Service Request to Outsourcing

VMware

Jan 2011 - Nov 2018 (7 years 11 months)

Move the lower Severity Service Request to Outsourcing saving USD 598,729 annually.

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Unit Manager WFM/MIS

Mphasis an EDS company

Apr 2008 - Jan 2011 (2 years 10 months)

Led the development and implementation of workforce management software to boost productivity and efficiency. Conducted data analysis and reporting to improve performance and identify optimization opportunities. Streamlined scheduling processes, resulting in cost savings and improved employee experience. Managed workforce management and reporting projects, ensuring high-quality and on-time delivery. Collaborated with cross-functional teams to drive process improvements and automation for greater accuracy and efficiency.

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WFM Analyst

AOL Member Services

Mar 2005 - Feb 2008 (3 years)

Developed and maintained workforce schedules to optimize staffing and efficiency. Conducted data analysis to drive workforce management improvements. Implemented processes to enhance scheduling, reducing costs and increasing efficiency. Monitored real-time performance and adjusted schedules to maintain service levels. Collaborated with teams to ensure high customer service and support.

C

Technical Support

CLI3L e-Services Ltd

Feb 2004 - Mar 2005 (1 year 2 months)

Provided voice-based customer and technical support to US and UK-based clients, ensuring high quality service delivery.

About

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Timeline

Résumé

Andrew Antony

About

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Behavioral traits