A

Andres Valencia

About

Detail

Bogotá, Bogota, Colombia

Contact Andres regarding: 

work
Full-time jobs
Starting at USD25/hour
Flexible work
Starting at USD25/hour
groups
Networking

Timeline


work
Job

Résumé


Jobs verified_user 0% verified
  • M
    Senior Technical Account Manager
    Movate
    Mar 2022 - Sep 2023 (1 year 7 months)
  • S
    Sr. Support Engineer
    Aug 2021 - Oct 2022 (1 year 3 months)
    A senior technical support engineer is accountable for high-level technical support. They are primarily responsible for troubleshooting an issue that a normal specialized support agent cannot handle. They are also tasked with managing multiple projects and issues, keeping logs and tracks of completion, and engaging with customers via telephone, remote support sessions, or customer site visits. It will also be in charge of accomplish or supervise the following items: Active directory: Creating, configuring, managing, securing, and troubleshooting file, print, and web resources Configuring, administering, and troubleshooting the network infrastructure Managing, securing, and troubleshooting servers and client computers Configuring, managing,
  • S
    Support Engineer
    May 2021 - Aug 2021 (4 months)
  • Concentrix
    Sr. Technical Support IT Operations
    Concentrix
    Sep 2019 - Mar 2021 (1 year 7 months)
    Administers, installs, configures, troubleshoots, and services computers, servers, networked workstations, and related equipment and. Provides technical support and help functions that relate to computer hardware and software, data communications, and connectivity. - Taking ownership of customer issues reported and seeing problems through to resolution - Researching, diagnosing, troubleshooting and identifying solutions to resolve system issues - Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams - Research and identify solutions to software and hardware issues - Diagnose and troubleshoot technical issues, including account setup and network configuration Ask customers targeted qu
  • TIVIT
    Incident manager supervisor
    TIVIT
    Jan 2015 - Sep 2019 (4 years 9 months)
Education verified_user 0% verified
  • C
    Técnico profesional en desarrollo de software y redes. , Seguridad informática y de sistemas
    Cedinpro