Andres Torres Jr abdytjr@gmail.com Lead technical support representative

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Lead Bilingual technical support /installations representative.

Pulse Medical

Apr 2024 - Current (2 years 3 months)

Bilingual Remote Call Center Representative. Canadian company specializing in the development and distribution of personal emergency response systems (PERS) and medical alert devices. These devices are designed to provide immediate assistance to individuals in the event of a medical emergency or other crisis, allowing them to maintain their independence and stay connected to help when needed. Responsibilities: Responding to Customer Inquiries: Act as the first point of contact for customer inquiries via email, phone, and live chat. Provide timely and accurate responses to questions and concerns. Issue Resolution: Identify and assess customers' needs to achieve satisfaction. Resolve issues efficiently and effectively, ensuring that the custo

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Call Center Representative

Frontline Source Group, Inc

Sep 2022 - Apr 2024 (1 year 8 months)

211 LA CRA - Adult protective services intake - reporting / Housing Specialist Call Center Representative.211 is a complementary telephone service that connects individuals to local community resources, enabling those in need to access vital information and receive referrals. This includes resources for physical and mental health, housing, utility assistance, food support, employment aid, and crisis intervention services. The service is tasked with delivering essential care to clients referred to specific programs. It involves assessing clients and directing them to appropriate resources and support services. Utilizing the CareLinQ platform, the service identifies relevant human service programs and community resources, while also providin

Call Center Representative

Advantmed

Oct 2020 - Aug 2022 (1 year 11 months)

Bilingual Remote Call Center Representative - Multi task with in over 20 programs , remotely. My mission is to improve the health care system by ensuring appropriate, quality care and eliminating unnecessary costs, some of my duties are but not limited to make between 120 plus calls per day, reaching out to customers keeping a friendly, calm call with effective communication skills utilizing rebuttals numerous platforms, software’s, manuals, standards operation procedures and great customers skills, make appointments between health care providers and the members to ensure a better quality of life. Additional responsibilities Translator/ interpreter, Voice mail monitor and res-ponder .

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Census Field Supervisor.

Census Field Supervisor

May 2020 - Dec 2020 (8 months)

Census Field Supervisor. In charge over 15 Field Representatives. As a first level supervisor, the responsible for evaluating and reviewing assignments of subordinates. Monitors staff performance that includes on the job observations, monitoring of various performance metrics. Assist with training of employees. Reviews and approves payroll and leave submissions for their staff, assist with the recruiting of Field Representatives.

Call Center Representative

Molina Healthcare

Sep 2015 - May 2020 (4 years 9 months)

some of my duties but not limited to: answer incoming calls regarding health insurance concerns keeping a friendly, calm call with effective communication skills utilizing numerous platforms, software’s, manuals, standards operation procedures and great customers skills (over 90 % yearly score with bi-monthly monitoring) and under time pressure (with 6 minute average ) with lots of attention to details in order to accomplish and satisfy caller’s, challenging personalities needs, concerns, worries, procedures, meeting company, state and federal compliance regulations and or standards

supervisory transportation officer

Transportation Security Administration TSA

Oct 2002 - Aug 2015 (12 years 11 months)

My duties are but not limited to; managing stakeholder relations, managing staff performance and scheduling, managing and conducting screening operations, enforcing rules and regulations, managing screening checkpoints on a daily basis to provide efficient screening of all personnel, baggage, and cargo. Coaching, motivating, monitoring and evaluating performance of Officers. Work closely and independently to communicate with screening Officers, Managers, and law enforcement personnel at checkpoints. Investigate, collect, compile, coordinate, and submit information for the preparation of reports to proper agencies. Participate in information briefings concerning security-sensitive or classified information, and enforce TSA Standard Operatin

Andres Torres Jr abdytjr@gmail.com

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