Andres Steven Bernal Solorzano

Andres Steven Bernal Solorzano

About

Detail

Marketing and Advertising l Virtual Assistant l Graphic Designer l Customer Support.
Bogotá, Colombia
Contact Andres regarding: 
work
Full-time jobs
Starting at USD5/hour
Flexible work
Starting at USD4/hour

Timeline

work
Job
school
Education
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Project

Résumé

Jobs verified_user 0% verified
  • Tiny Mile
    Logistic, Operations and Customer Service Associate.
    Tiny Mile
    Aug 2024 - Feb 2025 (7 months)
    -Logistics operations coordination, guaranteeing order fulfillment efficiency. -Customer service with reference to orders and requests for drivers, restaurants, and clients. -Creating and evaluating reports to track orders and address problems. -Data management with Notion and similar technologies.
  • b
    Community Manager
    boximensajeria
    Oct 2023 - Feb 2024 (5 months)
    - Creation of designs and strategies for different platforms. - Direct information to the customer through innovative and clear designs.
  • D
    Sutherland
    Social Media Specialist
    Direct TV, Sutherland
    Feb 2023 - Jul 2023 (6 months)
    - Customer Support inquiries via chat, email, and phone. -Management of work programs (Salesforce, CRM, RIO, Avaya) -Payment Processing and Account Maintenance.
  • B
    Foundever
    Chat Sales Agent and Customer Support.
    BESTBUY COMPANY, Foundever
    Aug 2020 - Aug 2021 (1 year 1 month)
    - Provided exceptional customer service and sales support through bilingual chat, assisting customers with purchasing products such as laptops, appliances, and televisions based on their specific needs. - Offered tailored recommendations, ensured accurate information delivery, placed orders, and effectively resolved customer issues. - Additionally, managed billing processes, scheduled appointments, and handled sensitive information, ensuring confidentiality and professionalism in all interactions. - Utilized Zendesk to manage customer chats efficiently and accessed Salesforce for comprehensive customer information, enhancing the overall support experience and ensuring seamless service delivery.
  • Teleperformance
    Uber
    Backoffice Employee
    Teleperformance, Uber
    Jan 2020 - Aug 2020 (8 months)
    - Expert in data management, file management and general administrative support. - Outstanding skills in quality, operational efficiency and problem solving.
Education verified_user 0% verified
  • Politécnico Grancolombiano
    Mercadeo y Publicidad
    Politécnico Grancolombiano
    Jan 2018 - Jan 2022 (4 years 1 month)
Projects (professional or personal) verified_user 0% verified
  • P
    PORTAFOLIO public Remote experience
    Jan 2020