Andrés Romero

Business Analytics Specialist

Alegra

Mar 2025 - Oct 2025 (8 months)

- Built and optimized Tableau dashboards to deliver clear, data-driven insights to operational-growth teams. - Presented insights, trends, and risk assessments in strategic meetings, supporting decision-making with accurate and timely analytics. - Collaborate with cross-functional teams to identify strategic opportunities through data analysis, driving actionable initiatives to improve key metrics.

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Restaurant Operations Manager

Rappi S.A.S.

Aug 2021 - Sep 2024 (3 years 2 months)

• Collaborated with global and local teams to implement solutions, improving partner experience and leading to an increase in partner satisfaction. • Set and tracked OKRs for operations and commercial teams, driving quarter-over-quarter improvements in key operational metrics such as defect rate and delivery time. • Created data-driven action plans to enhance user experience, reducing cancel rates. • Developed monitoring tools for partners and sales teams, improving decision-making and metric visibility. • Configured systems to enable business expansion into new areas, facilitating market growth. • Led the local launch and support of new features for partners, ensuring smooth adoption and integration. • Supported the establishment an

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Operations Lead

Rappi S.A.S.

Nov 2018 - Jul 2021 (2 years 9 months)

• Led operations across multiple cities in Colombia, consistently achieving high completion rates and reducing delivery times. • Implemented tools to improve customer service quality, resulting in higher Net Promoter Score (NPS). • Created, executed, and monitored onboarding campaigns for deliveries and merchants. • Coordinated support and operational execution for BTL marketing campaigns. • Provided cross-functional support to ensure alignment with company objectives.

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Growth Operations Process Coordinator

UBER Technologies

Oct 2018 - Nov 2018 (2 months)

• Reviewed and managed BPO performance updates, identifying efficiency opportunities and process improvements. • Analyzed audit results and implemented improvements to increase process efficiency. • Managed stakeholder activities and resources to support growth efforts and identify areas for collaboration.

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City Lead

UBER Technologies

Jun 2016 - Sep 2018 (2 years 4 months)

• Led information sessions for driver partners, ensuring adherence to quality and operational metrics. • Proactively addressed issues and escalated critical cases to central teams for resolution. • Supported new team members during training, ensuring alignment with operational standards.

Andrés Romero

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Andrés Romero