Andrés Romero

Andrés Romero

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Bogota D.C., Colombia

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Résumé

Jobs verified_user 0% verified
  • Command Alkon
    Technical Support Specialist II
    Command Alkon
    Jan 2023 - Current (3 years 7 months)
    └ Effectively diagnose and troubleshoot technical issues, ensuring customers can maximize the efficiency of their concrete mixing operations. └ Proactively follow up on managed cases to prevent technical issues and minimize disruptions to production. └ Maintain clear and detailed communication with customers, and document and record all issues and solutions for future reference.
  • PNC
    Customer Service Representative
    PNC
    Apr 2022 - Jan 2023 (10 months)
    └ Dealing with customer queries and resolving customer problems in an efficient and friendly manner. └ Guidance on financial products and services to meet individual customer needs. └ Banking Transaction Specialist, processing banking transactions accurately and assisting customers with their account needs. └ Resolving customer concerns and complaints effectively and maintaining customer satisfaction.
  • Mercado Libre
    Customer Service Representative
    Mercado Libre
    Mar 2021 - Mar 2022 (1 year 1 month)
    └ Provided technical support to platform users, resolving issues and guiding them in platform usage to ensure a smooth experience. └ Provide friendly and efficient service, answering questions, clarifying doubts, and offering guidance to users to improve their experience in Mercado Libre. └ Identified improvement opportunities within the platform, proposed actionable solutions, and collaborated with internal teams to optimize user experience.
  • OFFCORSS CI HERMECO SA
    Cashier Advisor
    OFFCORSS CI HERMECO SA
    Nov 2020 - Dec 2020 (2 months)
    └ Drive sales of products, provide advice to customers, maintain up-to-date product knowledge, and ensure a positive shopping experience. └ Assist in inventory management, ensuring product availability in the store and tracking stock and replenishment. └ Work as a team to meet and exceed sales targets by promoting products and providing personalized customer service.
  • GoPro
    Sales Promoter
    GoPro
    Feb 2018 - Mar 2020 (2 years 2 months)
    └ Drive sales of GoPro products through effective sales strategies, advising customers on the ideal solutions for their adventure capture needs. └ Content Development: Create engaging and relevant content for GoPro's social media and digital platforms, including photos, videos, and posts that generate community interaction and engagement. └ Community Management: Maintain and grow GoPro's online community by moderating content, interacting with followers, and managing engagement campaigns to strengthen the brand's social media presence.
Education verified_user 0% verified
  • Universidad ECCI
    Bachelor of Engineering - BE, Mechatronics Engineer
    Universidad ECCI
    Jan 2023 - Nov 2024 (1 year 11 months)
  • Universidad ECCI
    Industrial Automation and Robotics Technologist, Engineering
    Universidad ECCI
    Feb 2022 - May 2024 (2 years 4 months)
Projects (professional or personal) verified_user 0% verified
  • O
    Online Implementation And Adaptation Of Dynamic Causal Inference PTC Methods
    Oct 2024
    └ The project aims to develop an online bioinformatics pipeline for gene expression analysis in cancer, beginning with an in-depth review and testing of PTC bioinformatics methods. └ A software integrating these methods will be implemented, standardizing variables, and including modules for preprocessing, preliminary analysis, and post-processing. └ The online version will validate results through experiments, ensuring consistency with original methods and exploring insights across different cancer types.
  • D
    Design Of A Control Interface In Matlab For Stepper Motor Control Using A Microcontroller
    Nov 2023
    └ MATLAB® App Designer is used to create custom GUIs, enhancing user interaction with electronic systems, specifically for crane control. └ Bluetooth communication with the HC05 module supports real-time wireless control and data acquisition. └ C programming is emphasized for its efficiency and portability in developing microcontroller applications, valuable in academic settings.
  • D
    Design and Development of a Speed Control System for a Stepper Motor using the PIC18F4550 microcontroller and its interf
    Sep 2023
    └ The stepper motor control system uses a PIC18F4550 microcontroller, enabling manual and automatic modes with a 4x4 keypad for speed and direction adjustments. └ In automatic mode, predefined movements ensure precise positioning through specific step counts. └ This design provides a solid base for future advancements in applications requiring controlled, precise motion.