Andres Rodriguez Severino

Andres Rodriguez Severino

About

Detail

Entrepreneur/Customer Success Manager
Mexico
Contact Andres regarding: 
work
Full-time jobs
Starting at USD5k/month

Timeline

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Job
school
Education
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Project

Résumé

Jobs verified_user 0% verified
  • C
    Head of Customer Success and Operations
    CLOUDKITCHENS | Dark Kitchens
    Jun 2022 - Oct 2023 (1 year 5 months)
    • Responsible for the P&L of SSL region
    • Create from scratch and Lead the On-boarding, Account management, client support, Facility operations and Billing team of the organization across all Spanish speaking Latin American countries (+35 people in 3 different countries)
    • Manage the Book of business of +1.3M usd billed monthly
    • Control churn MRR below 2.5%
    • NPS over 36 (industry standard in 25) (developing and implementing the strategy)
  • C
    Launcher & Operations Manager
    CLOUDKITCHENS | Dark Kitchens
    Sep 2021 - Jun 2023 (1 year 10 months)
    • Developed and monitored key performance indicators (KPIs) for operations, leading to improved efficiency and cost savings
    • ODR (order defect rate) 99.2%
    • Storefront availability > 99.6%
    • Managed a team of 12 employees, ensuring that projects were completed on time and within budget
  • J
    Customer Success Manager
    Job Talent
    Jan 2021 - Sep 2021 (9 months)
    • Lead the Retail business unit, +8m USD billed monthly (Biggest Book of business of the company in Colombia)
    • Successfully hired +12k employees for our clients accomplishing hiring ETA.
    • NPS over 18 (industry standard at 10)
  • WeWork
    Customer Success associate
    WeWork
    Sep 2019 - Jan 2021 (1 year 5 months)
  • Q
    Senior Regional Operations Lead
    Quala Colombia
    Nov 2016 - Sep 2019 (2 years 11 months)
    • Lead the operations of last mile delivery over the central region of Colombia (Bogotá, Ibagué, Neiva)
    • Create tools for optimizing operations performance (Headcount planning tool, picking and packing productivity tool, etc.)
    • Generate savings over 2.300m COP/year
  • Adidas
    Order Fulfillment Intern
    Adidas
    Apr 2016 - Nov 2016 (8 months)
  • AIESEC
    Ceeder
    AIESEC
    Jan 2016 - Jul 2016 (7 months)
  • AIESEC
    City Lead (Manizales)
    AIESEC
    Feb 2012 - Dec 2014 (2 years 11 months)
Education verified_user 0% verified
  • U
    Master of Management
    Universidad Nacional del Colombia
    Aug 2014 - Aug 2015 (1 year 1 month)
  • U
    Chemical Engineer,
    Universidad Nacional del Colombia
    Jan 2010 - Mar 2015 (5 years 3 months)
Projects (professional or personal) verified_user 0% verified
  • Baloa
    Co-founder
    Baloa
    Jan 2023 - Current (3 years 10 months)