Andres Muñoz New Business Manager | SMB | Marketing Sales | Growth | SaaS | B2B

New Business Manager

EMTELCO SA

Aug 2024 - Current (1 year 10 months)

Use of tableau for operational management and use of microsoft tools in the cloud Management analytics through Salesforce Use of Sales Navigator as an acquisition and sales management tool.

Sales Manager

Teleperformance

Feb 2023 - May 2024 (1 year 4 months)

• Oversee a large team beginning with (170+ FTEs), (10+ Team Leads), (7+ Qa´s) and (7+ Trainers of product). Ensuring high performance and productivity keeping attention to detail, technical ability, strong problem-solving skills, ability to manage large sets of data. Ramp up (+1300 employees). • Kept 101% performance in Reason Consistency, adherence in 98% and decreasing of Absenteeism passing of 11% to 4% on target. Planning reporting to C level and Develop operational plans to meet stakeholder´s objectives. • Analyze market trends and performance data to inform Ops strategies and adjust tactics as necessary to achieve objectives. • Responsible of growth, business and product expansion. Leadership TMS-SLP. • Extensive financial experience

Sales Account Manager

Teleperformance

Oct 2020 - Jan 2023 (2 years 4 months)

• Directing the daily operations of a team of 150 SMB ad sales representatives. • Lead the development and supervision of all sales processes and procedures with the goal of enhancing conversion rates, reducing the sales cycle duration, and optimizing profitability. • Reporting directly to Head of Sales – Regional. Very proficient in CRM , Tableau, Share Point and power BI. • Kept 101% performance in CAC, CLTV, Cost of ad sales, B2B revenue growth, Win/Loss Rate. • Oversaw daily production tasks such as tracking, testing, reporting, and analysis, as well as managed both Inbound (IB) and Outbound (OB) Sales Teams, ensuring exceptional levels of internal and external customer satisfaction. Achieved a 99% booking rate while managing a diverse

Sales Account Executive

InterWorld Freight INC

Jan 2019 - Apr 2020 (1 year 4 months)

• Developed and improved the skills and marketing – sales results of a 11 B2B sales representatives. • Contacted agents abroad to negotiate rates for shipments and logistics required for cargo, based on the chosen Incoterm between buyer and seller, employing commercial persuasion. • Boosted sales for the commercial team by 45% through negotiations with Asian agents. • Negotiated rates with shipping lines, airlines, co-loaders, and other third parties worldwide involved in the supply chain to optimize offerings for end customers. • Collaborated with the Pricing department to secure the best rates and organize them for the development of the marketing strategy. • Conducted special on-site visits to potential customers to secure break bulk

National Account Sales Manager

DJI

Jan 2018 - Jan 2019 (1 year 1 month)

• Planned, organized, and controlled business activities to support the generation of higher profitability through marketing and services with Drones (Unmanned Aerial Vehicles). • Achieved a 65% increase in sales during the year, culminating in the opening of Colombia's first official DJI store. • Negotiated international payments to suppliers, managed international transactions, and overseen projects. • Coordinated imports from Hong Kong to Miami to Bogota, handling all documentation for merchandise reception. • Demonstrated proficiency in financial regulations for internal company management, conducting risk and investment analyses. • Administered a team of 6 Sales Development Representatives (SDRs).

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Sales Account Executive

PB CIA Ltda

Dec 2013 - Dec 2017 (4 years 1 month)

• Acquired clients through effective marketing strategies, including SEO and SEM techniques. Reported to management on new developments in the accounting processes of advised companies. • Collaborated with team members to prospect new clients, presenting services using accounting software and financial reports. • Conducted cold sales via calls and scheduled service deliveries with large companies. • Managed CRM system to enhance customer relationships. • Implemented customer retention strategies, resulting in a 34% increase in sales during the period.

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Sales Development Representative

TRINITY ENTERTAINMENT

Jan 2007 - Dec 2012 (6 years)

• As a commercial strategist, I specialized in organizing Business and University Events in collaboration with local radio stations such as 40 Principales and La Mega de RCN. • I excelled in creating digital marketing strategies on platforms like Facebook, utilizing social media advertising, CPC, SEM, and conducting A/B Testing. • Established pricing policies aligned with sales methodology. • Provided support in the acquisition and negotiation with Key Accounts and corporate clients, leveraging an assigned Book and proactive prospecting efforts. • Successfully closed sales totaling USD 190,000 annually. • Implemented retention strategies and adeptly handled objections from large corporations and universities. • Crafted compelling value pr

Andres Muñoz

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