Andrés Melo Business Development / Sales administrative / Help Desk support /

Deal Desk Analyst

ServiceTitan

Nov 2024 - Current (2 years)

Senior Analyst for Cisco

HCLTech

Nov 2023 - Feb 2024 (4 months)

• Provided sales administrative support for Cisco services sales teams, ensuring alignment with processes and tools.
• Communicated with clients to monitor team performance and enhance deal acceleration efforts.
• Collaborated with cross-functional teams to drive revenue growth and optimize sales strategies.

Business Development Team Lead

Nub

Feb 2022 - Nov 2023 (1 year 10 months)

• Led the Business Development Team at Nub7/8, ensuring efficient resolution of sales administration tasks.
• Ensured accomplishment of SLAs with Cisco and managed escalations proactively.
• Monitored KPIs and individual performance.
• Maintained close communication with client for alignment and performance improvement.
• Oversaw new hires and training.
• Led internal projects to drive maturity, stability and growth of the operation.

Business Development Manager

Nub

Jul 2021 - Feb 2022 (8 months)

• Accelerated deals of Cisco services by creating quotes, service proposals, and contracts.
• Streamlined sales administrative tasks to drive efficiency and increase revenue.
• Collaborated with cross-functional teams to ensure smooth execution of business development strategies.

Data Analyst

Nub

Nov 2020 - Jul 2021 (9 months)

• Compiled customer data to create insightful decks for Cisco service sellers, optimizing offers and increasing sales chances.
• Enhanced tools for faster analysis of accounts, improving efficiency and productivity.

Back Office Executive

Intcomex

Apr 2016 - Nov 2020 (4 years 8 months)

• Analyzed sales data to enhance marketing activities for brands.
• Delivered weekly reports on sales and inventory for decision-making.
• Supported new customers through registration process for a seamless experience.

Administrative Assistant

Clave Marketing SAS

Jan 2013 - Aug 2014 (1 year 8 months)

• Analyzed data from surveys and interviews to create insightful marketing reports for new offers and products.
• Assisted with various administrative duties to ensure smooth operations at Clave & Marketing SAS.

International Intern

Walt Disney World

Jan 2012 - Jul 2012 (7 months)

• Provided exceptional guest service in merchandise and food and beverage stores at Magic Kingdom Park, embodying Disney values.
• Ensured a positive experience for park guests through attentive customer service and knowledge of the parks and its activities.
• Collaborated with team members to maintain a clean and organized store environment.

Andrés Melo

About

Detail

Timeline

Résumé

Andrés Melo

About

Detail

Behavioral traits