Andres Mavarez Intake Specialist at Solvo Global

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Intake Specialist

Solvo Global

Dec 2021 - Current (4 years 7 months)

- Conducted detailed client intakes and entered information into the company database. - Assisted attorneys with reviewing and organizing witness reports. - Interviewed clients to obtain information relevant to cases.
Support Ambassador

Sutherland

Oct 2020 - Jul 2021 (10 months)

- Receive and respond to emergency calls from guests and hosts. - Investigate reports of safety incidents. - Take appropriate action to resolve safety incidents.
Logistics Coordinator

Arrive Logistics

Feb 2018 - Jan 2019 (1 year)

- Transportation planning: worked with suppliers and carriers to develop transportation plans that meet the needs of our customers. This includes selecting the appropriate transportation mode, determining the best route, and negotiating rates. - Inventory management: tracked inventory levels and ensure that we have the right amount of product in the right place at the right time. This helps to minimize stockouts and ensure that we can meet customer demand. - Customer service: worked with customers to resolve any issues that they may have with their orders. This includes providing tracking information, resolving billing problems, and handling returns.
Bilingual Customer Care Specialist

Humana

Oct 2017 - Feb 2018 (5 months)

- Facilitated services by greeting customers, determining their orders, and accurately submitting those orders into the appopriate electronic system. - Provided customer service to members regarding health insurance benefits. - Customer Care Representative with 1 years of experience in the health insurance industry. Proven ability to provide excellent customer service, resolve customer issues, and uphold HIPAA compliance.

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Andres Mavarez

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