Andres Mauricio Piedrahita CSR

Logistic Coordinator

Lean Solutions Group

Jun 2021 - Jul 2023 (2 years 2 months)

• Report on the status of cargoes and any other developments that arise during the movement of goods. • Generate quotations in established programs and make them traceable. • Enter invoicing paperwork for payment into different accounting programs. • Sending of mailings and revision of mailings to generate payments according to the accounting program. • Obtain necessary paperwork to complete assigned logistics activities, whether in the air, sea or land fields. • Verify if the documentation received is the most accurate for the generation of container pick-up orders at port. • To compare information in excel files vs. the organization's system for the generation of reports according to the loads.

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Simultaneous Translator and Interpreter

Zona Franca de la Candelaria

Feb 2021 - Mar 2024 (3 years 2 months)

. Explain in a technical way and with clarity the information requested by the client. • Create commercial alliances and generate added value. • Establish empathy and create a connection with the Customer. • Accurately translate the information to achieve the objectives required by the client.

Bilingual Agent and Customer Service Specialist

Teleperfomance

Feb 2019 - Feb 2021 (2 years 1 month)

• Maintaining a positive, empathetic, and professional attitude toward customers at all times. Responding promptly to customer inquiries. Communicating with customers through various channels. Acknowledging and resolving customer complaints. Knowing our products inside and out so that you can answer questions. Processing orders, forms, applications, and requests. Keeping records of customer interactions, transactions, comments, and complaints. Communicating and coordinating with colleagues as necessary. Providing feedback on the efficiency of the customer service process. Managing a team of junior customer service representatives. Ensure customer satisfaction and provide professional customer support.

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Logistic Operator and Forklift operator

Opermerc Andinos,

Jun 2018 - Jan 2019 (8 months)

Data and order processing . Mobilizing loads in port with the forklift in port • Drives sit-down and stand-up forklifts, and other industrial vehicles such as cherry-pickers and automated pallet jacks as needed. • Moves hazardous materials. Maintains clean work area. Pallet building and pallet picks. • Loads goods onto conveyer belts. Stacks crates, pallets, lumber, or other material.

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Warehouser /Purchasing Coordinator (E)

IMETALES SAS

Oct 2015 - Jun 2017 (1 year 9 months)

Search and negotiation with suppliers. • Analysis of prices of raw materials, components or materials. • Quality control of materials and components. • Documentary management control of purchases. Real time stock information. Design of the purchasing area.

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Warehouser Manager

Friocol,

Jan 2015 - Oct 2015 (10 months)

Supervise daily warehouse activities, including quality assurance, inventory control, space management, logistics, floor productivity, shipping, and customer service. Schedule and oversee warehouse team and manage the flow and quality of work to maximize efficiency and minimize overtime. Inspect equipment, tools, and machinery regularly, and oversee general maintenance when necessary. Meet regularly with warehouse leads to analyze productivity and develop actionable plans for loss prevention. Oversee and manage logistics for transporting products to customers and company facilities, communicating with drivers and air partners to ensure efficient delivery of packages.

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Warehouser Leader

Consorcio Isolux & Tradeco

Sep 2013 - Aug 2014 (1 year)

. Supervise daily warehouse activities, including quality assurance, inventory control, space management, logistics, floor productivity, shipping, and customer service. Schedule and oversee warehouse team and manage the flow and quality of work to maximize efficiency and minimize overtime. Inspect equipment, tools, and machinery regularly, and oversee general maintenance when necessary. Meet regularly with warehouse leads to analyze productivity and develop actionable plans for loss prevention. Oversee and manage logistics for transporting products to customers and company facilities, communicating with drivers and air partners to ensure efficient delivery of packages.

Industrial Plants Operator

Servicio Nacional de Aprendizaje (SENA)

Andres Mauricio Piedrahita

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