Andrés Mauricio Cano Jiménez Senior Customer Success Manager

Senior Customer Success Manager

RAM BPO

Jan 2023 - Current (3 years 10 months)

Led a customer success team in a fast-paced BPO environment, focusing on enhancing client satisfaction and retention for a SaaS product suite. Drive strategic initiatives to improve service delivery and customer outcomes. • Collaborated with Sales, Product, Support, and Marketing teams to refine the customer journey, achieving a 20% improvement in customer satisfaction scores and a 15% increase in retention rates. • Developed and implemented a comprehensive customer success training program, enhancing team capabilities, and contributing to a 25% increase in customer engagement metrics. • Spearheaded a project to integrate customer feedback into the product development cycle, resulting in the launch of three major product features tailore

Senior KAM & Sales lead

TechRecruiters

Sep 2022 - Nov 2022 (3 months)

Led a dynamic sales team in the competitive tech recruitment and software development industry, exceeding sales targets and expanding the client base. Focused on strategic business development, client relationship management, and team leadership. • Directed and motivated a high-performing sales team, surpassing sales quotas with a 110% attainment rate, reflecting exceptional leadership and sales strategy execution. • Identified and capitalized on key business opportunities, leading to a 25% growth in new account acquisitions and significantly diversifying the client portfolio. • Utilized CRM tools and market analysis to accurately forecast sales trends, enabling a more efficient sales process and a 20% improvement in conversion rates thr

Senior Key Account Manager

Vista Higher Learning

May 2018 - Sep 2022 (4 years 5 months)

Oversaw and enhanced a large portfolio of over 250 key accounts in the SaaS sector, significantly boosting retention rates and revenue through strategic relationship management and targeted solutions. • Managed and nurtured a portfolio of 250+ key accounts, achieving a remarkable 90% retention rate and driving a 30% increase in year-over-year revenue through effective account management and customer engagement strategies. • Established and maintained strong, enduring relationships with stakeholders at all organizational levels, resulting in consistent client referrals and expanded business opportunities. • Collaborated with cross-functional teams to create tailored solutions for clients, effectively addressing unique challenges and signi

Key Account Manager

AkzoNobel

Jul 2014 - May 2018 (3 years 11 months)

Supported critical sales and logistics operations, ensuring high accuracy in order processing and efficient inventory and shipment management, contributing significantly to customer satisfaction and operational efficiency. • Supported the sales team in order processing, achieving 99% accuracy and facilitating seamless transactions, which significantly enhanced customer satisfaction. • Coordinated with warehousing teams and logistics partners to ensure optimal stock levels and secure cost-effective, timely shipments, achieving a 20% reduction in transit times and a 15% decrease in carrying costs. • Implemented a real-time order tracking system, enhancing transparency and customer satisfaction ratings by 10% through timely updates and impr

Sales Executive

TIGO - Millicom Bolivia

Jul 2013 - Jan 2014 (7 months)

Drove significant sales growth and market expansion for a leading telecommunications provider by meeting or exceeding sales targets, identifying new business opportunities, and establishing strong client relationships. • Consistently met or exceeded sales targets, contributing to a 15% growth for the company through strategic sales initiatives and diligent customer engagement. • Identified and pursued new business opportunities in untapped markets, achieving a 20% increase in the client base and significantly diversifying the company's portfolio. • Established and nurtured lasting relationships with clients, resulting in a 30% increase in repeat business and solidifying consistent revenue streams through exceptional relationship manageme

Andrés Mauricio Cano Jiménez

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Andrés Mauricio Cano Jiménez

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