Andrés Jiménez Ortiz Change Management Lead - Agile Coach - Innovation &

Change Management Lead

ITOS

Sep 2025 - Current (8 months)

- Lead change management strategies across LATAM for new regional platforms and processes. - Develop comprehensive communication, training, and accompaniment plans for all regional teams involved in the payroll transformation. - Manage internal and external stakeholders across multiple LATAM countries, ensuring alignment and collaboration on regional projects. - Measure technology adoption throughout the LATAM region and propose improvements to maximize system usage and user satisfaction in all local offices. - Lead communication and transition plans of digital transformation in Spanish and Portuguese for users throughout Latin America.

Profesional de Innovación y Transformación Digital

Activos S.A.S

Oct 2023 - Sep 2025 (2 years)

Liderar programa de innovación del Grupo Empresarial, acompañar procesos de generación, prototipado y puesta en producción de ideas de innovación, desarrollar planes de Gestión de Cambio para implementación y adopción de la transformación digital en la compañía.

I

Profesional de proyectos

IPM Consulting Services

Oct 2022 - Apr 2023 (7 months)

Digital solutions initiative leader. Responsibilities include understanding the initiative, defining its scope and strategy, structuring the business case, coordinating challenge sessions with stakeholders and sponsors for approval of the proposed strategy, and pre-contractual and contractual preparation.

Scrum master

Mentor 360

Jun 2021 - Oct 2022 (1 year 5 months)

- Scrum master for the implementation of projects with goverment entities. Current project: suin integration. - Coaching team members, hosting daily stand-up meetings, assisting the product owner with the product backlog, removing roadblocks, making project reports.

Z

Life coach – project manager

Zona de Cambio

Jan 2018 - May 2021 (3 years 5 months)

- Accompanying people and institutions in processes of personal, organizational and human development transformation.Personal training in life purpose building and development - Workshop director on time management, personal goals and emotional intelligence, international speaker, activity developer as project manager for zona de cambio - Training of more than 500 people and guidance of them in the development of their time management skills, emotional intelligence and life purpose

Z

Co-founder - life coach - project manager

Zona de Cambio Coaching

Jan 2018 - May 2021 (3 years 5 months)

Project manager

Banco de Occidente

Dec 2014 - Oct 2018 (3 years 11 months)

- Management of ti projects under pmp and agile frameworks. Structure of pmo into technologic infrastructure area. Design and report of project management indicators. - Project leadership for development and functional units in the implementation / updating of hardware and software in the organization. Management with suppliers - Implementing Update of CMS (Configuration Management Systems) of company. +20 apps configured

Teacher

Fundación Universitaria San Martín

Apr 2013 - Dec 2014 (1 year 9 months)

- Guidance with theory and practice more than 20 real projects designed by students to implement in their companies. - Design and project evaluation and project management subjects teaching in 7th and 8th. semester in the unav zipaquirá system engineering degree.

HP Service manager administrator

Banco de Occidente

Dec 2008 - Dec 2014 (6 years 1 month)

- Project leadership "it service approaches to users". Design and implementation of +30 improvements in processes and services in the support offered to users with high positive impact - Design, indicator generation and incident management statistics development and slm of the technology department, process improvement oriented to itsm - Application management, support for incident, problem, knowledge, service level management (slm) and service catalog processes

Service desk analyst

Banco de Occidente

Mar 2007 - Mar 2008 (1 year 1 month)

- Rated best service analyst for three consecutive terms and promoted to service manager administrator. - 1st Level support service to users through web and phone assistance, monitoring and improvement plans aimed at user training and timely resolution of incidents.

Customer service representative

Banco de Occidente

Oct 2002 - Mar 2007 (4 years 6 months)

- Customer advice in the office, in the usage of financial products and services. Administration of credit card products, savings and checking accounts, portfolio, CDTs. Support functions in the office's operational management. - Quality project leadership to improve customer service. 2003 model office award

Andrés Jiménez Ortiz

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Andrés Jiménez Ortiz