Results-driven Operations and Project Management professional with 12+ years of experience leading high-performance teams, optimizing business processes, managing client relationships, and coordinating logistics operations within the BPO, transportation, supply chain, and customer service industries.
Proven ability to manage cross-functional teams, improve operational performance, resolve complex client issues, coordinate project deliverables, and ensure service excellence. Experienced in stakeholder management, KPI tracking, escalation management, logistics coordination, and process improvement initiatives. Recognized for strong leadership, communication,coaching, and problem-solving skills in fast-paced remote and onsite environments.
problem-solving skills in fast-paced remote and onsite environments.
