Andres Felipe Tellez Garzon

PROJECT MANAGER

NSerio

Aug 2019 - Oct 2020 (1 year 3 months)

• To manage multiple Software Development teams that create applications for an important E- Discovery platform in the US. • To manage the development projects under the SCRUM framework for many clients around the world that use the described platform. • To manage and coordinate the contact with multiple company clients, located around the world, according to the projects assigned to me. • Guarantee the correct project development within the contracted budget by using the SCRUM artifacts and ceremonies as well as team leadership abilities.

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KEY ACCOUNT MANAGER

PAYMENTEZ S.A.S.

Aug 2018 - Feb 2019 (7 months)

• To manage the relationship between the company and the key accounts from the financial industry, including banks, transactional networks, card franchises, insurance companies, etc. • To manage the relationship with the key accounts holding financial products businesses such as digital wallets, payment gateways, transactional apps, etc. • To get new strategic accounts to do business with for the transactional apps and digital wallets, regardless if they are part of the financial industry or not. • To manage the financial apps and digital wallets, such as DaviPay, by administrating the operation within the company as well as the direct relationship with the client. • To find the most accurate administrative and operational strategies t

PROJECT MANAGER

AIG Services Latin America

Oct 2014 - Jun 2017 (2 years 9 months)

• To design, plan and control the implementation of projects focused on the Business Process Improvement for the region of LAC for AIG Travel. • To successfully manage projects related to site-to-site business processes migrations, software implementations, technological tools, and automation software development. • To identify process improvement opportunities for the AIG Travel Claims business processes both regionally and globally. • To successfully apply Business Process Management strategies to increase productivity, effectiveness, and profitability levels within de Latin America region.

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PROJECT MANAGEMENT PROFESSIONAL

V&G T.S.

Oct 2012 - Oct 2014 (2 years 1 month)

• To manage software development, infrastructure updates, communication, and banking processes projects for the Electronic Payment Methods area at BBVA Colombia. • To design project by providing the solution for client's needs based on the stated requirements, resulting in a Functional Design. • To define scope, estimate cost and plan project based on the Functional design. • To Control and coordinate execution, quality assurance and implementation stages for each project. • More than 40 successfully delivered and projects with multiple budgets up to 4,5 US million. • Responsible for leading projects such as PIN Pad update for the nationwide office network, wallet section development at the BBVA App, ATM 4.0, ATM's transactional softw

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CUSTOMER SERVICE SUPERVISOR

Teleperformance

Sep 2010 - Apr 2012 (1 year 8 months)

• To lead a customer service representatives' team. • To establish the team KPI's goals, according to the campaign's objectives. • To supervise and manage team individual performances to achieve the established goals. • To generate and implement leading strategies, such as coaching, to each team member to improve the individual performance of the representatives.

LOGISTICS COORDINATOR

Friogan S.A.

Apr 2010 - Aug 2010 (5 months)

• To manage and control the logistics department at the Villavicencio meat production plant consisting of the National Shipping, Picking and packing, Local Shipping, Inventory, Storage areas, including personnel such as engineers, supervisors, lifters, drivers and administrative staff. • To lead more than 50 workers, members of the related departments. • To develop picking, packing, and shipping strategies to comply with SLA's, customer service and quality company goals. • To manage a 22 tons average daily inventory, from PIP to final product.

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MÁS CONEXIONES COORDINATOR - Internship

TELMEX COLOMBIA

Oct 2008 - Apr 2009 (7 months)

• To coordinate the Más Conexiones organizational culture program among the whole Company nationwide.

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MÁS CONEXIONES COORDINATOR - Internship

Cemex Colombia

Jun 2008 - Oct 2008 (5 months)

• To Manage 2 offices for the CSR program, Patrimonio Hoy, managing the sales team, executing financial control and providing customer service to the community.

ERD REPRESENTATIVE

Colaboro CTA

Jan 2007 - Jun 2007 (6 months)

• International representative at the Executive Resolutions Department (ERD) for TRACFONE providing back-office technical support for TRACFONE CSRs.

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CUSTOMER SERVICE REPRESENTATIVE

Sommeil ltda

Jul 2004 - May 2005 (11 months)

• International Customer Service Representative for TRACFONE, an American Mobile Company.

PROJECT MANAGER

Sitel

• To manage BPO campaign implementation projects for multiple new and existing clients along multiple locations in the Americas region. • To keep close and constant communication with many workstreams within the company and into the client organization. • To keep constant communication with, both the company and client, main stakeholders to report the project status and completion progress. • To build the project dashboard and update the status in a timely manner in order to have real-time information updated for the project scope, budget and quality completion.

Andres Felipe Tellez Garzon

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Andres's behavioral traits
Andres's likely patterns of behavior, thought, values, and emotion. Based on the HEXACO model, OCP instrument, and Torre’s own research.