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Andres Felipe Carrillo Torres

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Professional engineer
Bogotá, Bogota, Colombia

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Résumé


Jobs verified_user 0% verified
  • LinkAmerica
    Tier 1 and 2 support
    LinkAmerica
    Sep 2022 - Feb 2026 (3 years 6 months)
    Customer support related to the products of the company and tier 1 and 2 support for technologies. Managed ticketing using Zendesk, Salesforce, Freshdesk, Jira, and Autotask. Provided technical and customer troubleshooting, managed macOS environments, and supported Windows systems.
  • I
    Network support expert
    Ipnet consulting sas
    Feb 2018 - Current (8 years 9 months)
    Network and telephony support for customers also customer facing. Managed advanced networking protocols, DHCP, and VPN configurations for 5-8 years.
Projects (professional or personal) verified_user 0% verified
  • CAR
    Network deployment
    CAR
    Apr 2018 - Jun 2018 (3 months)
    Comolete deployment for the CAR network