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Andrés Felipe Cañón Faustino

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Bogotá, Bogota, Colombia
Contact Andrés regarding: 
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Résumé

Jobs verified_user 50% verified
  • Sutherland Global
    Wfm Real Time Analyst
    Sutherland Global
    Apr 2022 - Current (4 years 2 months)
    • Monitor queues in real-time to identify and call out any risks to meeting contractual KPIs like Service Level/ Abandonment % / Line Adherence / Handling Capacity .
  • Sutherland
    Reporting Analyst verified_user Verified experience
    Sutherland
    Aug 2021 - Feb 2022 (7 months)
    Skilled in collecting, analyzing, and interpreting data to create insightful reports and dashboards that support informed business decisions. Experienced in collaborating with stakeholders to understand data needs, track key performance indicators (KPIs), and provide actionable insights. Proficient in automating reports, ensuring data quality, and translating complex data into clear, concise formats. Adept at forecasting, troubleshooting data issues, and optimizing reporting processes to enhance business efficiency and outcomes.
Education verified_user 0% verified
  • Universidad Antonio Nariño
    ingenieria mecatronica
    Universidad Antonio Nariño
    Feb 2017 - Jan 2022 (5 years)
    Mechatronic engineering professional with 2 years of experience in reporting. Knowledge in data analysis, study of metrics and KPIS, implementation of continuous improvement processes in Excel, Power BI, Power Query, IEX, Teleoptic, Supervisor Webstation, information analysis, decision making, English B2. Creative leader, with ability to solve problems and critical thinking