Tech Support Agent
Concentrix - Comcast West Division 3P,
Jul 2018 - Sep 2019 (1 year 3 months)
Customer Service Agent at Concentrix, I was on the Comcast Campaign providing Tech support and troubleshooting in order to improve services and provide great customer service. In my very first experience in the industry, here I learned what means to be patient, professional, and supportive. Customers usually contact us in a negative way because services were not working properly, It was my duty to regain their trust in us.