Andres David Antonio Porras

Andres David Antonio Porras

About

Detail

Operations and administrative management professional with progressive experience in team leadership, operational supervision, and end-to-end account
Bogotá, Colombia
Contact Andres regarding: 
work
Full-time jobs
Starting at COP7.5M/month ~USD2.33k/month

Timeline

work
Job
school
Education

Résumé

Jobs verified_user 75% verified
  • Teleperformance
    OPERATIONS MANAGER
    Teleperformance
    Aug 2024 - Current (2 years)
    In my current role as Operations Manager, I am responsible for the comprehensive management of key accounts, acting as a strategic liaison between external clients and internal operational teams. I coordinate cross-functional stakeholders to ensure operational execution aligns with contractual, quality, and service expectations. My responsibilities include performance monitoring through key operational indicators, identification of risks and improvement opportunities, and the development of strategies aimed at operational efficiency, service excellence, business growth, and long-term client retention. Additionally, I have leveraged my understanding of lead generation to align operational scalability with growth and performance objectives, e
  • Teleperformance
    OPERATIONS SUPERVISOR verified_user Verified experience
    Teleperformance
    Jan 2021 - Aug 2024 (3 years 8 months)
    As an Operations Supervisor, I was responsible for leading and supervising customer service teams to ensure consistent achievement of productivity, quality, and customer satisfaction targets. I actively supported talent development through coaching, feedback, and performance follow-up, contributing to individual and team growth. Additionally, I played a key role in identifying and implementing operational improvements, managing critical incidents, and supporting decision-making processes to ensure service continuity, operational stability, and alignment with business objectives. I also managed performance metrics that influenced conversion and customer engagement, utilizing data analysis to compare process variations and improve results. By
  • H
    Administrative Assisstant verified_user Verified experience
    Hilos Mágicos
    Jan 2020 - Jan 2021 (1 year 1 month)
    As an Administrative Assistant, I oversaw expense tracking, inventory management, and the preparation of performance reports, ensuring meticulous attention to detail in all administrative functions. I conducted financial and operational data analysis to support budgeting control and informed decision-making, contributing to process organization, reporting accuracy, and monitoring of key indicators. This role strengthened administrative efficiency and overall operational performance. Additionally, my experience in a cultural theater organization provided valuable exposure to entertainment operations management from an administrative perspective. By managing expenses, production-related inventory, and performance reporting, I supported the fi
  • British Council
    CONSULTING ASSISTANT verified_user Verified experience
    British Council
    Oct 2019 - Nov 2019 (2 months)
    Provided administrative and operational support to consulting projects, contributing to data management and analysis, document preparation, project scheduling, and client communication. I collaborated in research and results analysis to support the development of reports and proposals, enabling informed decision-making and effective project execution.
Education verified_user 0% verified
  • National University of Colombia
    MASTER'S DEGREE IN BUSINESS ADMINISTRATION (MBA)
    National University of Colombia
    Jan 2025 - Current (1 year 7 months)
    Graduate program focused on strengthening strategic and managerial capabilities for organizational leadership, with emphasis on decision-making, organizational analysis, innovation, digital transformation, and business sustainability.
  • National University of Colombia
    BACHELOR'S DEGREE IN PHILOLOGY AND LANGUAGES - ENGLISH
    National University of Colombia
    Jan 2017 - Apr 2021 (4 years 4 months)
    Graduated with a cumulative GPA of 4.2 / 5.0. Strong academic background in linguistic, analytical, and pedagogical competencies, complemented by certification in Spanish proofreading, participation in Spanish-as-a-foreign-language tutoring programs, and coursework in translation and interpretation (ES-EN-ES).