Andres Cuartas Sr. Product Specialist

Senior Implementation Consultant

Sana Commerce

Mar 2025 - Current (1 year 8 months)

Responsibilities:
● Lead end-to-end implementation projects, from initial discovery to post-go-live support.
● Analyze client business processes and translate them into system requirements.
● Configure and customize software solutions to meet client-specific needs.
● Collaborate with cross-functional teams to ensure timely and quality delivery.
● Train end users and provide ongoing consultation.
● Identify risks, propose solutions, and ensure client satisfaction throughout the implementation lifecycle.
● Act as a trusted advisor to clients, providing best practices and optimization recommendations.

Skills:
+Strong knowledge of enterprise software (ERP, SaaS platform).
+Excellent commun

Senior Product Specialist

Sana Commerce

Sep 2021 - Feb 2025 (3 years 6 months)

- Develop a deep understanding of the company's products, features, and benefits.
- Provide expert assistance to customers regarding product inquiries, usage, troubleshooting, and technical issues.
- Offer guidance on selecting the right product based on customer needs.
- Conduct training sessions for internal teams and customers to enhance product knowledge and usage developing training materials, user guides, and FAQs.
- Provide feedback to the product development team based on customer interactions and own experience.
- Work closely with various teams such as marketing, engineering, design, and customer service to ensure cohesive product development and communication.
- Act as a bridge between customers and

Spanish Tutor

freelance

Apr 2019 - Nov 2023 (4 years 8 months)

•Planning, preparing and delivering lessons according to the needs of the student/program.
•Preparing teaching materials for high school students, university students and others.
•Leading interesting and diverse group activities to engage students in the material.
•Helping students improve their listening, speaking, reading and writing skills via individual and group sessions
•Developing activities and integrated technology to diversify instruction.
•Checking and assessing students work (written and oral tests to determine comprehension rates among students)
•Collaborating with teachers and administrators to develop and evaluate Spanish program including strategies and type of activities, technology use and imp

Implementation Specialist II

LiveVox

May 2017 - Jan 2021 (3 years 9 months)

Responsibility: Participate actively in the creation and implementation of new client sites, as well as provide
direct support to project coordinators in the changes and adjustments related to new deployments.
Duties:
● Guarantee the operation of all the services contracted by the client for its correct implementation, within
the time previously agreed with the same.
● Provide support to the process of creation and configuration of new parameters and services required by
customers within the platform.
● Provide support to the other internal areas of the company in terms of deployments and internal
adaptations of the platform.

Implementation Specialist

LiveVox

May 2016 - May 2017 (1 year 1 month)

Responsibility: Implement in the online platform the requests and changes required by the company customers,
and customize the product to their needs.
Duties:
● Ensure the quality and correct functioning of the products and solutions implemented to each company
customer.
● Ensure the proper functioning of the implementations and resources involved in each phase of
development, delivering the appropriate support before and after it

Implementation Engineer - Trainee

LiveVox

Mar 2015 - May 2016 (1 year 3 months)

Responsibility: Implement in the online platform the requests and changes required by the company customers, and customize the product to their needs.
Duties:
● Configure and support company clients their configuration projects.
● Ensure the proper functioning of the implementations and resources involved in each phase of
development, delivering the appropriate support before and after it.

Data Analyst

Emtelco

Jan 2015 - Apr 2015 (4 months)

Responsibility: Support all processes related to SQL (ETL) in order to obtain sales reports for the sales vice area.

Duties:
● To modify the intranet sites providing different dashboards to allow common users and vice presidents to see requested reports and all required info in an interactive view, through HTML, CSS, JavaScript, PHP, SQL Server, PowerBI.
● To find duplicate information and apply changes/updates into DB to correct it under supervision and previous authorization.
● To support the sales department providing dashboard reports from different sources, as: Oracle DB, SQL Server DB and Excel DB, helping sales departments to gain insights in order to plan their commercial strategies.

H

Data Analyst

Hela Colombia SAS

Jun 2013 - Jan 2015 (1 year 8 months)

Responsibility: To ensure proper operation of the technological infrastructure of the company.

Duties:
● To install, configure and manage Windows Server 2012, roles besides: Domain Controller, DNS, DHCP, security, backup and virtualization.
● To provide support and maintenance of TI infrastructure.
● Manage SQL and Excel databases, extract, clean and to order the information to provide financial reports using a dashboard to manage financial control over the projects handled by the company for the customers (SHELL).

W

Sales Representative

WINSOFTWARE LTDA

Mar 2013 - May 2013 (3 months)

Duties:
To serve customers by selling the company solutions, meeting customer needs.
Services existing accounts, obtains orders, and establishes new accounts by planning and organizing daily work schedule to call on existing or potential sales outlets and other trade factors.

G

Designated Driver

Gerardo Suarez RedAsis

Dec 2012 - Mar 2013 (4 months)

Duties: assume the driving of the insured's vehicle, when he is not in a condition to do so, due to having ingested alcoholic beverages or fatigue.

T

Information Technology Infrastructure Analyst

Transoporte Comercial Colombia TCC

Jun 2012 - Dec 2012 (7 months)

Responsibility: To ensure the proper development of new technology projects.
Duties:
Reduce operational risks in projects "technological renewal" and "Platform mobile devices".
To install, implement and maintain the company's technological infrastructure, applying: RETIE, ISO / EIA 942, 606.

P

Math logic teacher

Preuniversity Lujan

May 2009 - Aug 2009 (4 months)

Responsibility:
To prepare internal and external College Students in grade 11 and above, for admission tests of public universities in the area of mathematical logic.

L

Math Teacher

Lujan School

Feb 2009 - Nov 2009 (10 months)

Responsibility:
To guide students in the basic maths of their respective grades (6th, 7th, 8th, and 9), and point out to them incomprehensible things contained in extra classes after school.

Andres Cuartas

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Andres Cuartas

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