Andres Camilo Customer Service Representative

Customer Shopper Advisor

Sezzle

Sep 2024 - Aug 2025 (1 year)

As a Customer Shopper Advisor, I handled inbound calls related to credit products, effectively managing credit accounts and resolving customer issues with a strong focus on service excellence. I communicated with customers through calls and messages, ensuring their needs were met promptly. Additionally, I coordinated with my team using Zoom meetings and Slack, which facilitated seamless internal communication. I utilized Google Workspace daily for reporting, documentation, and case follow-up, enhancing our operational efficiency. Furthermore, I employed Notion and similar tools to maintain standard operating procedures (SOPs) and process references, ensuring that all team members had access to essential information for optimal performance.

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Customer Care Advisor

Scotiabank Group

Jul 2024 - Aug 2024 (2 months)

In my role as a Customer Care Advisor at Scotiabank, I managed inbound calls related to credit products, providing exceptional service and support to clients. I regularly handled billing-related inquiries, explained account statements, and assisted clients with payment adjustments to ensure their needs were met. Additionally, I contributed to process documentation by recording case notes and creating step-by-step guides for recurring issues, enhancing the efficiency of our operations. For internal coordination, I frequently utilized Zoom for team meetings and training sessions, as well as Slack for quick communication with colleagues and supervisors. Furthermore, I performed various administrative assistance tasks, including updating client

Customer Service Representative

EXL Service

Jun 2023 - Jun 2024 (1 year 1 month)

As a Customer Service Representative at a back office insurance company, I was responsible for calling and notifying customers about resolutions and other important updates. I also escalated issues as necessary while managing administrative tasks, including recruitment and overseeing team dynamics. Additionally, I supported clients with billing inquiries, clarifying charges and assisting with adjustments, which enhanced customer satisfaction. I utilized internal documentation tools, similar to Notion, to log cases, follow workflows, and share process updates with my team, ensuring efficient communication and streamlined operations.

Agent-Sitel

SAS

Jul 2022 - Jan 2023 (7 months)

- Served as the primary agent responsible for calling clients for the collection of bank loans, ensuring compliance with all regulations and maintaining a professional demeanor. - Managed customer requests effectively through a ticketing system, ensuring timely resolution and appropriate escalation when necessary. - Collaborated with team members using Google Workspace (Docs, Sheets, Gmail) for efficient reporting and communication, enhancing overall team productivity. - Utilized Slack and similar platforms for quick internal updates, facilitating seamless communication within the team. - Employed documentation tools akin to Notion for case tracking, which improved organization and follow-up on customer interactions.

Andres Camilo

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