Andrés Borges Martinez

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Logistics Coordinator & Dispatcher

Bull Transportation

Oct 2024 - Current (1 year 9 months)

Successfully coordinated and managed freight shipments for owner-operators and fleet companies, optimizing route efficiency. Negotiated contracts and freight rates with brokers and shippers, increasing profitability for clients by 25%. Ensured compliance with DOT regulations. Developed strong relationships with carriers and brokers, enhancing load availability and reducing deadhead miles. Provided real-time tracking updates and resolved logistical challenges to ensure on time deliveries.

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Sales Support Coordinator

Worthy

Jul 2023 - Oct 2024 (1 year 4 months)

Managed end-to-end customer interactions, serving as the primary point of contact for inquiries and escalations. Oversaw ticket resolution and customer support processes using Zendesk, ensuring seamless tracking and resolution of client concerns. Facilitated interdepartmental collaboration by directing calls and inquiries to appropriate teams, improving response efficiency. Assisted in updating and verifying client payment details, reducing billing discrepancies by 20%. Provided strategic support to the sales team, streamlining transaction processes and improving workflow efficiency. Additionally, utilized cross-cultural communication skills to effectively engage with clients from diverse backgrounds, ensuring their inquiries were addressed

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Customer Support Agent

247InTouch

Jan 2021 - Jun 2023 (2 years 6 months)

Delivered exceptional service for driver delivery support within a major multinational retail corporation. Handled customer escalations effectively, achieving a 98% customer satisfaction rate through proactive problem resolution. Utilized strong written and verbal communication skills to document and resolve issues efficiently. Assisted in coaching new hires on customer interaction strategies, reducing average call resolution time by 15%.

Communication Specialist

Teleperformance

Oct 2018 - Dec 2021 (3 years 3 months)

Provided customer service for Navex, an Ethics and Compliance hotline, ensuring detailed and accurate documentation of workplace concerns. Applied conflict resolution strategies to address caller inquiries with professionalism and confidentiality. Delivered concise and actionable reports, facilitating informed decision-making for corporate clients. Maintained high attention to detail and time management to handle high call volumes effectively.

Andrés Borges Martinez

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