Andrés Barrientos Manager, Customer Success at Granicus

Manager, Customer Success

Granicus

Mar 2025 - Current (1 year 2 months)

As the Manager of Customer Success, I am dedicated to ensuring customer satisfaction, driving adoption, and fostering long-term partnerships that lead to retention and growth. Leveraging my expertise in customer success, project management, and industry best practices, I deliver exceptional results and drive customer value. My familiarity with Microsoft Azure enhances my ability to support clients effectively, as many are adopting or expanding their use of cloud platforms. This knowledge allows me to identify opportunities for clients to improve operations, optimize costs, and adopt new capabilities within Azure services. I engage in informed conversations about Azure-based solutions, including storage, virtual machines, security tools, and

Account Manager

EX Outcoding

Dec 2021 - Sep 2024 (2 years 10 months)

- Serve as the lead point of contact for all customer account management matters, ensuring a seamless experience for clients. - Build and maintain strong, long-lasting client relationships by developing trusted advisor relationships with key accounts, customer stakeholders, and executive sponsors. - Negotiate contracts and close agreements to maximize profits while ensuring the timely and successful delivery of our solutions according to customer needs and objectives. - Clearly communicate the progress of monthly and quarterly initiatives to internal and external stakeholders, fostering transparency and collaboration. - Develop new business with existing clients and identify areas of improvement to meet sales quotas, leveraging insights

Account Project Manager

Hewlett Packard Enterprise

Nov 2020 - Jun 2021 (8 months)

As an Account Project Manager, I lead efforts in planning, executing, monitoring, controlling, and closing projects, ensuring accountability for the entire project scope, project team, resources, and the overall success or failure of each initiative. My expertise in project monitoring, management, and resource allocation allows me to effectively oversee project timelines and deliverables. Additionally, my knowledge of cloud infrastructure, particularly Microsoft Azure, is invaluable in my role, as many clients are increasingly adopting or expanding their use of cloud platforms. This familiarity enables me to identify opportunities for clients to enhance operations, optimize costs, and leverage new capabilities within Azure services. I engag

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Customer Service Manager at Diamond Technologies Inc.

Diamond Technologies Inc

Nov 2016 - Nov 2020 (4 years 1 month)

As the Customer Service Manager at Diamond Technologies Inc., I led initiatives to enhance customer satisfaction and drive success through effective management of service teams and customer relationships. My role involved overseeing customer service operations, ensuring that our team met and exceeded performance metrics while fostering a culture of excellence. Additionally, my knowledge of Microsoft Azure proved invaluable in understanding client needs, particularly as many were adopting or expanding their use of cloud platforms. This expertise allowed me to identify opportunities for clients to improve operations, optimize costs, and adopt new capabilities within Azure services. I engaged in informed conversations about Azure-based solutio

Local - Central American Manager/Distributor

Kill Cliff Inc

Jan 2014 - Nov 2020 (6 years 11 months)

In my role as Local - Central American Manager/Distributor, I oversee the management, distribution, and strategic positioning of the brand and its apparel across Costa Rica and the broader Central American region. This involves not only logistics and event sponsorship but also fostering strong customer relationships to enhance brand loyalty and success. My experience with Microsoft Azure, while not directly related to distribution, has proven beneficial in my capacity to engage with clients who are increasingly adopting cloud solutions. This knowledge allows me to identify opportunities for operational improvements and cost optimization, facilitating informed discussions about Azure services such as storage and security tools. By supporting

EMEA Account Supervisor

BCD Travel

Nov 2011 - Jan 2014 (2 years 3 months)

As an EMEA Account Supervisor, my primary responsibility was to ensure that the guidelines, metrics, and statistics provided by our management team in EMEA were not only met but exceeded. This involved spearheading projects aimed at expanding the account by driving additional business to the MSC. My role required a strong focus on metrics analysis and account management, ensuring that all client interactions were aligned with our strategic objectives. Additionally, my understanding of cloud infrastructure significantly enhanced my effectiveness as an Account Manager. This knowledge allowed me to translate complex technical concepts into tangible business value, helping clients grasp how cloud solutions could improve their operational reliab

Manager

Motif Inc

Jan 2010 - Mar 2011 (1 year 3 months)

As a Manager, I am dedicated to delivering outstanding customer service and support to our clients by supervising a team of over 25 individuals and managing both personal and corporate travel accounts. My role involves not only ensuring high levels of customer satisfaction but also fostering strong customer relationships through effective communication and support. Additionally, my knowledge of cloud infrastructure significantly enhances my capabilities as an Account Manager. This understanding allows me to translate complex technical concepts into business value, helping clients grasp how cloud solutions can improve their operational reliability, scalability, and cost efficiency. I collaborate effectively with technical teams to ensure tha

Andrés Barrientos

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